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Job Description
Job Summary
The Associate Account Manager supports the management and growth of assigned PROPWR customer accounts while assisting with day-to-day customer needs, administrative coordination, and marketing-related activities. This role serves as a key support function to Account Managers by maintaining customer relationships, coordinating internal communication, supporting reporting and invoicing processes, and assisting with new conquest account development and marketing initiatives. The Associate Account Manager also provides support of the Commercial team through design and development of technical tools, statistical and data analysis, and related initiatives to support decisions and help to guide strategy.
Responsibilities
Support management of assigned customer accounts, assisting with day-to-day customer needs and requests
Help maintain relationships with customer contacts and ensure timely, professional communication
Serve as a secondary point of contact for customers, ensuring alignment between customer needs and internal teams
Coordinate with Operations and cross-functional teams to support timely execution of customer needs and ensure service delivery meets customer expectations
Assist in identifying opportunities to expand services within existing accounts
Support invoicing processes by gathering and organizing billing data and performing accuracy checks
Assist in preparing customer reports (weekly, monthly, and ad hoc) and maintaining account documentation
Maintain familiarity with assigned account details, including billing structures, customer requirements, and operational nuances
Provide general office coordination support as needed, including document management, scheduling, logistics, and onboarding of new business by coordinating internal communication and tracking key activities
Assist Account Managers with client engagement and sales support activities
Support development and execution of marketing campaigns and customer outreach efforts
Plan, coordinate, and attend trade shows, industry events, including booth setup and logistics, customer meetings, customer entertainment, and relationship-building events
Assist in preparing marketing materials, presentations, and customer-facing content
Support tracking and organization of account-related data to identify trends and opportunities
Assist with analysis using (and creating) internal and external tools to guide decisions, support strategy, build workflows, and sculpt approach. To include use of tools like GridLeads, Enverus, and other database-driven tools.
Assist with design, creation, build, testing, and execution of technical initiatives related to the Commercial department’s function including customer apps and tools, Salesforce function and utilization, dashboards, etc.
Collaborate with internal teams to support continuous improvement efforts and enhance customer experience
Maintain compliance with Health, Safety, and Environmental (HSE) policies by attending all required HSE training sessions, safety meetings, and always utilize proper Personal Protective Equipment (PPE)
Other duties as assigned.
Job Qualifications
Associate or Bachelor’s degree preferred; equivalent experience considered
Minimum of 3 years of experience in customer service, account support, sales support, or administrative coordination role
Experience in oil & gas, energy services, or related industry is a plus
Strong organizational and time management skills with the ability to manage multiple tasks
Demonstrated and meaningful experienced with coding, software development, and or technical initiatives accretive to developing tools, providing analysis, and driving innovation.
Excellent written and verbal communication skills with the ability to collaborate cross-functionally with stakeholders at all levels, both internally and externally
Creative with high…