Job Classification:
Sales - Sales
The Sales Support Administrator (SSA) is accountable for enabling advisor productivity and protecting the client experience through disciplined operational execution, sound judgment, and proactive problem solving. This role serves as a key operational partner to Advisors, field leadership, and centralized support teams, ensuring seamless day‑to‑day operations across onboarding, access management, compliance support, compensation coordination, marketing administration, and system troubleshooting.
As a critical partner of the advisory business, the SSA translates enterprise processes and requirements into consistent, local execution. The SSA reinforces operational discipline, risk awareness, and collaboration while resolving complex, time‑sensitive issues with minimal escalation.
What You’ll Help Us Achieve:
Enable advisor productivity and business continuity by ensuring timely, accurate execution of operational processes that reduce friction for Advisors and their support staff. By proactively managing access, onboarding, and system issues, you will help Advisors remain focused on servicing clients and growing their business.
Drive operational excellence and risk mitigation through strong attention to detail, sound judgment, and adherence to compliance and business standards. You will identify issues early, resolve them efficiently, and escalate when appropriate to protect data integrity, compensation accuracy, and regulatory readiness.
Deliver a consistent, high‑quality onboarding and transition experience for Advisors, Marketing Assistants (MAs), and interns. By coordinating documentation, system access, and workflow completion, you will support smooth entry and role changes across the advisory organization.
Strengthen cross‑functional partnership and issue resolution by serving as a liaison between field offices and centralized technology, compensation, licensing, and marketing teams. Through clear communication and follow‑through, you will ensure timely resolution of issues and alignment across stakeholders.
Support a professional, compliant, and client‑ready advisor presence by maintaining accurate advisor data, marketing materials, and branding elements across internal and external platforms. Your work ensures that client‑facing materials are accurate.
Qualifications – Required Skills, Knowledge, and Experience
Minimum one to three years of business experience in the Financial Services Industry
Experience in supporting recruiting, marketing and sales (preferred)
Proficient with all Microsoft applications (Word, Excel, PowerPoint, Teams and Outlook)
Strong organizational, problem‑solving, and follow‑through skills
Ability to manage multiple priorities in a fast‑paced environment
Experience navigating complex systems and cross‑functional processes
Professional communication skills and sound judgment when handling sensitive or time‑critical issues
Experience with Salesforce, Zoom platform, and LinkedIn is a plus
Note: This is a “hybrid” position requiring a Monday through Friday commitment, with a combination of in‑office and remote work.
What we offer you:
Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $57,200.00 to $94,400.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Market competitive base salaries, with a yearly bonus potential at every level.
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting, housing, senior…