Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Eastspring a place where you can Connect, Grow and Succeed.
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KEY ACCOUNTABILITIES
Vendor Governance and Oversight
Ensure vendor arrangements remain commercially sound, contractually robust, operationally effective, and aligned with the ESI Vendor Governance framework.
Partner with Procurement, functional heads, and country teams on vendor selection, negotiations, rate cards, renewals, service scope, and contractual terms.
Ensure appropriate SLAs, service measures, governance routines, due diligence, and documentation standards are defined and aligned across markets and reviewed regularly in line with leading standards.
Manage regular service reviews and vendor due diligence activities, and track performance trends, incidents, costs, and escalation themes to hold vendors accountable and drive timely remediation.
Act as regional escalation and advisory point for material vendor matters across markets, including leveraging regional strategic vendor relationships to improve business outcomes.
Operational Analytics
Develop regional Operations analytics through meaningful MIS, dashboards, scorecards, KPIs, and KRIs that convert operational data into management insight for Ops functional leaders.
Analyse volumes, capacity, productivity, timeliness, quality, exceptions, workflow trends, vendor service levels, costs, and risk indicators across markets
Support business cases, operating model reviews, benefit tracking, process redesign, automation opportunities, and post-implementation reviews.
Work with Operations functional heads and country teams to assess and drive opportunities for process simplification, standardisation, automation, and control enhancement.
Translate complex information into concise insights, decision papers, dashboards, and recommendation s.
Risk and Control
Strengthen regional Operations risk and control discipline across incidents, control issues, audits, compliance attestations, assurance activities, and remediation progress.
Support SOX, ISAE3402, audit readiness, control testing, issue transparency, and timely closure of remediation actions.
Improve consistency in governance standards, MI definitions, reporting quality, escalation discipline, issue management, and control documentation.
Work with Risk to use risk analytics to identify emerging themes, control gaps, recurring weaknesses, aged issues, overdue actions, and matters requiring management attention across markets.
Work with Operations functional heads and country teams to maintain clear ownership and follow-through on risks, issues, blockers, dependencies, decisions, and commitments .
Management Support
Su pport the Regional Head of Operations by ensuring governance forums, management committees, risk reviews, vendor forums, and steering discussions are well-prepared and outcome-focused.
Prepare executive-ready updates, governance papers, risk summaries, decision papers, performance packs, issue logs, action trackers, and presentation materials.
Coordinate agendas, materials, minutes, decisions, actions, follow-ups, and escalation items across regional Operations priorities.
Oversee vendor billing and invoice management, including validation, query resolution, cost monitoring, and financial discipline.
Promote operational excellence, continuous improvement, data-driven insight, accountability, collaboration, and disciplined execution.
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KEY COMPETENCIES
Strong analytical judgement, with the ability to interpret operational data, identify patterns, assess root causes, and convert findings into practical recommendations.
Excellent governance discipline, with strong…