Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
About the role
Prudential Health's vision is to give peace of mind to every patient in Asia and Africa. Our customer promise, Help When You Need It Most , is tested at the moment a customer or their family faces illness. In that moment, what matters is whether they know what to do next, whether they can reach the right provider quickly, receive appropriate and high-quality care, avoid unexpected costs, and have a smooth experience from diagnosis through to claim. Much of that depends on the health ecosystem around our customers: the hospitals, clinicians and networks we work with, and how we work with them.
The Director, Health Ecosystem & Care Innovation is central to making this happen. You will lead how Prudential Health works with healthcare providers and the wider health ecosystem, setting provider and network strategy, developing new care and commercial models, helping us get better prepared to help customer navigate getting care across borders, and helping local business units turn strategy into measurable change. This is not a traditional procurement or provider-contracting role. It combines health strategy, provider economics, network design and care innovation.
How this role delivers our promise
· Help: guide customers to providers that deliver appropriate, high-quality care, using provider segmentation, scorecards and network steerage.
· When you need it most: make care accessible and easy to navigate at the moment it matters, including embedding our innovative AI-Guided Care platform across markets and structurally solving cross-border care for customers who need treatment outside their home market.
· Peace of mind: keep care affordable and trustworthy by tackling provider-facing fraud, waste and abuse (FWA) and designing incentives that reward appropriate, efficient and high-quality care.
· Over time: develop new care and commercial models and network-led propositions, so the promise keeps improving and can be scaled across our markets.
Without strong provider ecosystems, Help When You Need It Most would remain a promise on paper. This role is how we make it real for customers.
Key relationships
You will work closely with local business unit Chief Health Officers (CHOs) and their teams, group Guided Care colleagues, the wider Group Health teams, Operations and Technology, product, Fair Prices and fraud, waste and abuse (FWA) teams, and hospital groups and other ecosystem partners.
Key accountabilities
· Provider and network strategy: Set a regional view of how provider networks improve outcomes, experience and affordability. Partner closely with Provider leads in the local business units to segment providers using clinical, cost and experience evidence, and build a Provider Centre of Excellence with practical playbooks and frameworks.
· Insight into action: Work with analytics and clinical teams to identify unwarranted variation in treatment, utilisation and cost, and turn it into evidence-based provider conversations, scorecards and improvement plans.
· New care and commercial models: Design and test site-of-care shifts and value-based, bundled-payment or outcome-based arrangements with providers, working with the Regional Clinical Lead, and scale successful pilots.
· Affordability and provider-facing FWA: Develop a long-term approach to provider-related fraud, waste and abuse with the wider FWA programme, and design incentives that reward appropriate, efficient and high-quality care.
· Cross-border care: Build the framework for…