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Job Profile Summary
• Reporting to the Head of Workplace Services, the Manager, Property & Workplace Services provides strategic leadership for the management and optimisation of Prudential's corporate and Agency property portfolio. The role serves as Prudential's client-side lead for governance of workplace services, contracts, projects and service providers, and is accountable for safe, reliable, compliant and value-driven outcomes through disciplined commercial stewardship, risk management and performance oversight.
Job Description
Key tasks and accountabilities
Property, leasing and occupancy
• Provide strategic oversight of the corporate and Agency property portfolio, including leasing, renewals, relocations, expansions, contractions, terminations and reinstatements.
• Direct occupancy planning, space utilisation and portfolio optimisation to support business and workplace requirements.
• Lead landlord and building-management relationships, ensure compliance with lease obligations and oversee critical dates and milestones.
• Sponsor and direct fit-outs, relocations and workplace enhancements from business planning through operational handover.
Workplace services and provider governance
• Lead client-side governance of IFM, hospitality, workplace experience, records, technology and specialist providers.
• Establish and govern service expectations through KPIs, SLAs, governance reviews and business reviews.
• Direct the resolution of material escalations, hold providers accountable for remediation and drive measurable performance improvement.
Contract and commercial management
• Serve as Contract Owner or Contract Manager for Workplace Services contracts and ensure delivery against contractual commitments.
• Chair vendor-performance forums and oversee renewals, variations, extensions, sourcing and contract reviews.
• Own budgets and forecasts, provide commercial challenge, assure invoices and submissions, and deliver savings and value-for-money outcomes.
Workplace experience and service integration
• Set and oversee service standards across reception, hospitality, events, pantry, refreshments and food and beverage services.
• Engage senior stakeholders to anticipate service requirements and sponsor customer-experience improvements.
• Orchestrate providers, landlords and workplace partners, establish clear accountabilities and eliminate service gaps or overlaps.
Risk, compliance and resilience
• Own workplace operational risk, provider compliance, audits, remediation and Third Party Risk Management requirements.
• Lead business continuity and operational resilience planning and ensure contracts meet Prudential governance requirements.
Projects and transformation
• Provide business leadership for Workplace Services delivery for relocations, fit-outs, reinstatements, refurbishments and workplace enhancements.
• Align business units, landlords, consultants, contractors and providers, while maintaining executive oversight of budgets, risks and milestones.
• Assure operational readiness, transition and handover into business-as-usual operations.
• Lead Workplace Services transformation and operating-model improvements to strengthen service delivery and governance.
Who we are looking for
Competencies & Personal Traits
• Executive-level commercial judgement with proven financial, contract and vendor-management capability.
• Sound corporate real estate, leasing, workplace operations and service-governance expertise.
• Strong risk, compliance, project, change and…