Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Role Overview
The Technical Product Owner (TPO) drives end‑to‑end delivery of digital and technology products within Agile squads. The role bridges business, product strategy, and engineering execution, ensuring that technical solutions align with product vision, scalability, and enterprise architecture.
Works closely with Engineering Leads, Architects, and UX teams to translate strategic roadmaps into technology-ready backlogs and deliverables
Key Responsibilities
1. Product & Technical Ownership
Own and manage the technical product backlog, ensuring clear prioritisation aligned to business and technical goals
Translate product requirements into detailed technical user stories, acceptance criteria, and solution designs
Ensure alignment with architecture, APIs, data flows, and integration patterns
2. Delivery & Execution
Work closely with engineering teams to drive sprint planning, backlog grooming, and delivery execution
Remove blockers and ensure smooth end‑to‑end delivery across systems and dependencies
Validate delivered features against functional and technical acceptance criteria
3. Stakeholder & Squad Alignment
Act as the primary interface between product, business, and engineering teams
Collaborate with architects, DevOps, security, and platform teams to ensure compliant and scalable solutions
Manage dependencies across multiple systems, vendors, and markets
4. Technical Design & Governance
Ensure solutions align with enterprise architecture, security, and compliance standards
Review and validate API contracts, integration design, and system interactions
Support technical decision-making with trade-offs between speed, cost, and scalability
5. Data-Driven Product Development
Leverage data and insights to inform product decisions and
Track product and technical KPIs (performance, reliability, adoption)
Drive continuous improvement through experimentation and feedback loops
Key Requirements
Proven experience as a Technical Product Owner / Product Owner / Delivery Lead in Agile environments
Understanding of: APIs, microservices, cloud platforms (e.g. Azure / AWS)
System integrations and middleware
Data platforms and analytics
Ability to translate business needs into technical requirements backlog (epics, stories)
Strong stakeholder management across business and engineering teams to conduct backlog grooming, prioritisation decisions based on business value
Experience in CRM & contact centre solutions, defining & refining business processes
Experience with design tool to conduct conceptual designs using figma Maker
Good understanding of design from usability, user experience principles perspective.
Experience working in cross-functional squads and large enterprise environments
Experience in insurance, contact centre & CRM solutions, digital journeys, and tech product management
Exposure to AI / GenAI will be a plus
Experience in multi-market or partner-integrated ecosystems
Core Skills
Backlog management & prioritisation
API & integration understanding
Stakeholder management & communication
Data-driven decision making
Problem solving with technical depth
Success Profile
Balances business priorities with technical feasibility
Drives execution with strong ownership and accountability
Able to navigate complex ecosystems (partners, platforms, markets)
Communicates effectively with both engineering and leadership stakeholders
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our…