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POSITION SPECIFICS
Penn State Lehigh Valley Library is seeking a Library Operations Supervisor to lead the daily operations of its library with an emphasis on circulation, collection maintenance, and customer service .
This position offers an excellent opportunity to provide front-facing customer service within a prestigious library system, while overseeing and supporting library staff and student assistants.
You will get to partner with many others at Penn State Lehigh Valley and across the Pennsylvania State University Libraries as you support our students, faculty, and campus – giving you the opportunity to learn from and/or offer guidance to fellow employees.
Responsibilities include but are not limited to:
Facilitate and lead the daily operations of the library including coordination of circulation, reserves, interlibrary loan, acquisitions, catalog maintenance, and collection maintenance
Supervise library staff (i.e., hire, schedule, train, and conduct performance management) including a few full-time and part-time staff and several student employees
Provide outstanding customer service to students, faculty, and community users (e.g., answering questions; resolving concerns; instructing patrons in technology, systems, and equipment; and administering policies for library users)
Develop and implement operational procedures
Collaborate with the Head Librarian on planning, implementing, and evaluating unit priorities including analysis and improvement of library services and assisting with projects and initiatives that advance library priorities
Monitor budgets including ordering and reconciling supplies purchases, forecasting and budget planning
Maintain records , compile and analyze data, prepare reports, develop and maintain process documentation
Represent the library and the campus by serving as the primary contact with selected Penn State units and through service on committees
May engage in other initiatives and projects depending on the skills and interests of the successful candidate and the needs of the department
Joining a small yet impactful and supportive team, the Library Operations Supervisor will work independently and collaboratively to complete the above responsibilities.
Library staff are also cross trained to complete duties in multiple areas as needed.
To perform the essential functions of this position, the Library Operations Supervisor will regularly move around the library and physically manage collections and equipment (e.g., carrying, shifting, and shelving books; pushing book carts; handling laptops), with or without reasonable accommodation.
Work Location & Schedule:
The Penn State Lehigh Valley Library’s current hours of operation during the academic year are from 8 a.m. to 7 p.m. Eastern from Monday through Thursday and 8 a.m. to 4 p.m. Eastern on Friday.
The Library Operations Supervisor will be expected to regularly work shifts which provide consistent afternoon and evening coverage . Work schedules will be established in consultation with the Head Librarian and may vary to meet operational needs (e.g., during the summer and student breaks).
Infrequent weekend work may be required to support library events.
Important…