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POSITION SPECIFICS
Penn State University is excited to announce an opportunity for a talented and experienced individual to join us as a Release Manager on the Enterprise Customer Relationship Management Program Team! As an enterprise implementation, this program is designed to advance engagement and service delivery for the entire university community, including faculty, students, staff, and alumni, ensuring integrated solutions that create value across all Penn State constituencies. The Release Manager is responsible for orchestrating and streamlining the software release process across development, testing, and production environments. This role combines technical expertise in DevOps practices with project management skills to ensure reliable, efficient, and traceable software deployments.
KEY RESPONSIBILITIES
Release Planning & Strategy
● Develop and maintain comprehensive release management strategy and roadmap
● Coordinate release schedules across multiple teams and projects
● Define release criteria, processes, and approval workflows
● Establish and monitor service level agreements for release activities
DevOps & Automation
● Deploy and maintain enterprise DevOps services to streamline release management
● Enhance automation capabilities across the CI/CD pipeline
● Implement and maintain deployment automation tools and processes
● Ensure full environment traceability throughout the release lifecycle
● Serve as point of contact for the purchased devops and backup tool
● Maintain disaster recovery plans and support business continuity efforts, including monitoring and testing of backups
Environment Management
● Oversee development, testing, staging, and production environments
● Maintain environment configuration consistency and documentation
● Coordinate environment provisioning and capacity planning
● Monitor environment health and performance metrics
Process & Quality Assurance
● Establish and enforce code versioning best practices
● Implement deployment methodologies and standards
● Conduct release readiness assessments and go/no-go decisions
● Manage rollback procedures and incident response protocols
Stakeholder Coordination
● Facilitate release planning meetings and communication
● Coordinate with development, QA, operations, and business teams
● Provide release status updates to leadership and stakeholders
● Manage change control processes and documentation
QUALIFICATIONS
Qualified candidates will demonstrate strength across several of the following areas:
Experience
Strong background in software development lifecycle (SDLC) processes
Experience with both waterfall and agile development methodologies
Demonstrated experience owning end-to-end software releases through production, including coordinating complex releases across multiple technical teams, applications or workstreams, and environments
Experience coordinating releases across development, testing/UAT, staging, and production environments
Salesforce-specific release management experience
Experience with cloud platforms, including AWS and/or Azure
Proficiency with Azure DevOps…