Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Senior Principal AI Solutions Architect
Professional Services
Role Overview
PTC is seeking an experienced, customer-facing Senior Principal AI Solutions Architect to lead the successful positioning, design, validation, and delivery of enterprise AI solutions across our America’s customer base.
This role serves as the critical bridge between Sales, Solution Consulting, Customer Success, and Professional Services. The individual will partner directly with customers during the sales cycle to define business outcomes, validate AI use cases, assess technical feasibility, and architect scalable solutions that align customer requirements with PTC technology and infrastructure capabilities.
As a trusted technical advisor, this individual will help customers bring AI from concept to production by ensuring that proposed solutions are technically sound, operationally viable, and capable of delivering measurable business value. Following project approval, this individual will remain engaged throughout implementation, guiding Professional Services teams to ensure successful execution and adoption.
In addition, this role will act as PTC Professional Services' AI subject matter expert, developing services offerings, best practices, AI enhanced delivery methodologies and tooling, reusable assets, and enablement programs that elevate the capabilities of our Solution Architects, Consultants, Business Solutions Managers (BSMs), and Project/Program Managers.
This position reports directly to the Vice President of Americas Professional Services.
Key Responsibilities
AI Solution Strategy & Pre-Sales Leadership
Partner with Sales, Solution Consulting, Product Management, and Customer Success teams on strategic AI opportunities.
Engage directly with executive and technical customer stakeholders to understand business objectives, operational challenges, and desired outcomes.
Lead AI discovery workshops and facilitate business process analysis.
Define AI-focused use cases, user stories, business requirements, and success criteria.
Validate technical feasibility, operational readiness, and implementation complexity.
Identify risks, dependencies, integration challenges, and infrastructure requirements early in the sales cycle.
Support solution scoping, estimates, Statements of Work (SOWs), and implementation roadmaps.
Act as a trusted advisor to customers evaluating enterprise AI transformation initiatives.
Solution Architecture & Technical Leadership
Configure and lead on end-to-end AI solution architectures across customer environments and PTC platforms.
Create and present: Marketecture diagrams
Solution architecture diagrams
Integration architectures
Data flow diagrams
Deployment models
Operational support models
Ensure integrations, data quality, governance, security, scalability, and operational requirements are fully validated.
Translate business requirements into actionable technical architectures and implementation plans.
Conduct architecture reviews and provide technical governance throughout the engagement lifecycle.
Delivery Execution & Customer Success
Serve as the architectural lead during implementation projects.
Mentor and guide delivery teams to ensure designs are executed as intended.
Participate in project governance and steering committee reviews.
Resolve architectural roadblocks and complex technical challenges.
Ensure implementations adhere to best practices and achieve stated customer…