Job Description
PTG is seeking a Vice President, ServiceNow Practice to lead the strategy, growth, commercial performance, and overall direction of our ServiceNow business.
PTG has established a growing ServiceNow practice with strong public sector experience, an expanding customer base, established sales and delivery capabilities, and significant opportunity for continued growth. As the practice enters its next stage, we are looking for an experienced ServiceNow leader who has successfully helped build and scale a consulting and services business and understands how to turn market opportunity into a focused, repeatable growth strategy. This is not simply a sales leadership position.
The Vice President will serve as the senior leader of the ServiceNow practice, bringing together Sales, Solution Consulting, and Operations & Delivery under a clear strategy and operating model. This leader will be responsible for determining where and how PTG competes, strengthening PTG's position within the ServiceNow ecosystem, building a scalable growth roadmap, developing the team and organizational structure as the practice grows, and ensuring commercial decisions translate into successful and profitable customer outcomes.
The right candidate will bring deep ServiceNow ecosystem experience, strong consulting and services business acumen, and the judgment that comes from having helped scale a ServiceNow business before. This individual should be equally comfortable setting long-term direction, coaching a team through a complex pursuit, challenging an investment decision, engaging ServiceNow leadership, and making the day-to-day decisions necessary to move a growing practice forward.
What You'll Own
Practice Strategy & Direction
Own and develop the strategic roadmap for PTG's ServiceNow practice, establishing clear priorities for near-term execution and long-term growth.
Determine where PTG should compete, how the practice should differentiate, and where the company should invest to drive sustainable growth.
Evaluate opportunities across net-new business, install-base expansion, managed services, packaged offerings, new capabilities, partnerships, and other potential growth channels.
Translate strategy into clear priorities so investment, hiring, sales activity, capability development, and go-to-market decisions support a common direction.
Build the structure and operating discipline necessary to scale the practice without creating unnecessary complexity or bureaucracy.
Continuously assess the practice's strengths, gaps, market position, and growth opportunities and adjust the roadmap accordingly.
Develop business cases and recommendations for significant new offerings, investments, partnerships, and strategic initiatives.
Commercial & Growth Leadership
Own the overall commercial performance of the ServiceNow practice, including revenue growth, pipeline, bookings, pricing strategy, deal economics, and profitable growth.
Establish and lead the sales strategy for the practice.
Own pipeline management, forecasting discipline, account strategy, territory and account alignment, and overall sales performance.
Establish expectations, processes, and accountability across the sales organization while maintaining PTG's collaborative, discovery-led approach.
Provide experienced guidance on deal structure, pricing, commercial models, and pursuit strategy.
Serve as an executive leader on PTG's largest, most complex, or strategically important pursuits.
Identify opportunities to turn successful customer engagements, capabilities, and solutions into repeatable growth motions.
Open doors and leverage industry relationships where appropriate while enabling Account Executives to maintain day-to-day ownership of their accounts and opportunities.
Assess the sales organization as the practice grows and recommend additional talent, roles, territories, or capabilities as needed.
ServiceNow Ecosystem & Market Leadership
Strengthen PTG's position, visibility, and…