OPEN: October 13, 2026
CLOSE: November 11, 2026
JOB TITLE: INTAKE SPECIALIST DEPARTMENT: CRISIS ASSISTANCE PROGRAM
REPORTS TO: CRISIS ASSISTANCE PROGRAM DIRECTOR
HOURS: 40 HRS/WK – FULL TIME SALARY: BASED ON SALARY MATRIX+BENEFITS*
REQUISITION: 656*Salaries are market competitive. For accurate salary information, call (253)573-7863 or email jobs@puyalluptribe-nsn.gov. The Puyallup Tribe of Indians provides a generous benefits package that includes employer paid medical, dental, vision, life insurance, a retirement/401(k) plan with profit sharing, paid holidays, and paid time off including birthday leave.
POSITION SUMMARY:Under the general supervision of the Director, accepts applications on behalf of the Crisis Assistance Program. Facilitates communication and documentation between Tribal Members and the Program Coordinators.
ESSENTIAL DUTIES AND RESPONSIBILITIES1. Screens applicants for eligibility in compliance with Crisis Assistance Program Policies and Procedures.2. Prepares requests by reviewing completed applications, ensuring current statements are submitted in the Tribal Member’s name, prepares files, scans and names documents and routes requests to Program Coordinators for processing. 3. Verifies requests are completed and ready to be processed.4. Greets applicants at the door for in person requests. Seeks clarifying information by asking questions. Assist Tribal Members through application process, as needed.5. Promptly and courteously answers phone, logs detailed voice mail messages, and returns calls, as needed.6. Promptly and courteously responds to emails and ensures clients know what is needed to complete their requests. Logs any incomplete requests.7. Ensures requests submitted digitally are clear, orderly, cropped, and ready for processing by utilizing multiple computer programs to ensure statements are legible.8. Checks and confirms math for balance available at request of Tribal Members.9. Opens and distributes incoming postal mail on a daily basis.10. Keeps log of outgoing mail and prepares outgoing mail in a timely manner.11. Faxes, e-mails or postal mails applications to Tribal Members upon request.12. Responsible for ensuring that all vendors, property owners, rental agencies, apartment complexes, mortgage companies, etc., have submitted a W-9 form and attach new ones to the digital copy to submit to Accounting.13. Accurately and timely files all documents in the proper file and maintains accurate filing system for clients.14. Follow up on incomplete requests regularly.15. Accurately and promptly ensures all files are properly named or adjusted to include/match names with Tribal ID numbers and household members. Including updating digital master list and printing labels using Avery.16. Responsible for picking up checks, contacting Tribal Members to pick up checks, mailing checks and ensuring mailing address is accurate.17. Responsible for ordering office supplies by using Microix to originate Purchase Order requests as needed. Keeps log of what was ordered and when it was delivered. Ensures office supplies are kept in sufficient quantities so as not to impact work flow.18. Digitize previous annual files and facilitates archiving with Access. Maintains a log of stored files.19. Maintains strict confidentiality at all times.20. Creates and edits spreadsheets, as necessary. 21. Performs all other duties, as necessary.
SUPERVISORY RESPONSIBILITIESThis position has no supervisory responsibilities.
QUALIFICATIONS AND REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or ExperienceHigh School Diploma or GED required; and two years related general office or administrative assistant/secretarial work experience required; or…