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YOUR MISSION
About the Organisation & Role:
You will be part of the DTC Platform Engineering organisation responsible for delivering the shared platforms, engineering services, and foundations that enable product teams to build, test, deploy, and operate software securely and reliably at scale. Product engineering teams are the primary customers of the organisation. Through capabilities such as cloud platforms, developer experience, software delivery, quality engineering, security engineering, performance engineering, and AI-native engineering enablement, the organisation helps accelerate software delivery, improve engineering productivity, and establish consistent engineering standards across the technology landscape
As the Senior Engineering Manager(SRE), you will lead teams responsible for Site Reliability Engineering, Platform Operations, DevOps enablement and operational readiness across the DTC technology landscape. You will drive reliability, scalability, cloud governance and operational excellence. The role requires strong engineering leadership, organisational leadership and people leadership to establish a reliability-first culture while driving automation, observability, cloud optimisation and operational maturity across the DTC technology landscape.
WHAT YOU WILL DO:
SRE Strategy and Reliability Engineering
Define and execute the SRE strategy, operating model and roadmap in line with DTC and Platform Engineering priorities.
Establish and govern service level indicators (SLIs), service level objectives (SLOs), error budgets and reliability standards for critical consumer journeys and platform services.
Drive reliability-by-design across architecture, development, testing, release and operations, ensuring operational requirements are addressed early in the delivery lifecycle.
Use reliability, availability, latency, capacity and incident data to prioritize technical debt and reduce operational risks.
Define and track reliability and incident metrics including availability, error budget consumption, incident volume, Mean Time to Detect (MTTD), Mean Time to Restore (MTTR) and change failure rates.
Enable engineering teams with tooling, observability, automation and best practices that improve service reliability, release confidence and system stability.
Operational Excellence and Incident Management
Lead the engineering response for critical incidents, providing technical leadership, service diagnosis, recovery coordination and decision support to accelerate restoration of services.
Drive blameless post-incident reviews, Root Cause Analysis (RCA), corrective actions and long-term remediation plans in partnership with engineering and service owners.
Reduce recurring incidents and operational toil through automation, self-healing capabilities, platform improvements.
Partner with Operations and Service Management teams to continuously improve incident response effectiveness, escalation processes, operational readiness and service resilience.
Observability, Resilience and Peak Readiness
Drive a consistent observability strategy across metrics, logs, traces, dashboards and alerting, with a focus on actionable signals and early detection.
Lead capacity planning, performance engineering, failure-mode analysis, disaster recovery and resilience testing for critical services and customer journeys.
Own operational readiness for campaigns, product launches and seasonal peaks, ensuring risks, dependencies, capacity and recovery plans are understood and tested.
Improve deployment safety through automated quality gates, progressive delivery, rollback and recovery…