The Purple story
At Purple, we believe a better life is achievable — and it starts with investing in yourself. As the masterminds of modern rest and recovery, we believe a good night's sleep is the first step toward powering human potential. It fuels happiness, enhances personal growth, and builds a more connected world. That's why our mission is to deliver the most restorative, most supportive, most downright life-changing comfort on the planet. From our groundbreaking GelFlex® Grid technology to our work in the community, we never stop pushing boundaries. We're bold, curious, and uncompromising in our pursuit of better — for our customers, for our people, and for the world. Because when you invest in better, everything else follows.
Compensation
The compensation for this role is $28.00 hourly. In addition, this role is eligible for monthly commissions on qualifying mattress sales, per the commission agreement terms and conditions.
Why this role matters
We’re looking for a friendly, communicative, and customer service-oriented Assistant Manager to help oversee daily operations at our store location. In this position, you will play a pivotal role in managing our team of retail associates, interfacing with our customers, and contributing to the overall success and profitability of the store.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assist in overseeing day-to-day retail operations and staff
Help Store Manager recruit, train, and supervise retail staff (sales and operations)
Motivate staff to meet sales targets and maintain excellent personal sales
Oversee stock levels
Address customer complaints and issues in a professional manner
Handle staff conflicts, complaints, and problems
Prepare various promotional materials and in-store displays
Ensure compliance with various health and safety regulations
Greet customers upon entrance
Check on purchase orders for customers
Assess customer needs and wants; answer customer questions and concerns
Provide appropriate product recommendations by understanding the Purple products and history
Ensure merchandise is in-stock and displayed on shelves in a presentable manner
Use point of sale (POS) system to conduct purchase transactions
Process merchandise returns
Assist in product inventory procedures
Cross-sell and upsell products
Memorize in-store promotions and special offers in order to communicate to customers
Build lasting relationships with customers
Team up with co-workers to ensure customer satisfaction
Follow opening and closing procedures
Find innovative ways to improve sales and boost revenue
REQUIRED SKILLS, EDUCATION AND EXPERIENCE
Excellent interpersonal communication capabilities
Customer service-oriented attitude
Ability to stay organized and manage time effectively
Strengths in leadership, management, team building, and problem solving
Capability to thrive in a fast-paced and oftentimes high-pressure environment
Understanding of basic business management functions
Enthusiasm and a positive attitude
Minimum of high school diploma. Bachelor’s preferred
3+ years of experience working in a retail environment, ideally in a supervisory role
Proven competencies in effective communication and management
Willingness to learn and tackle new challenges
PREFERRED SKILLS, EDUCATION AND EXPERIENCE
Expert knowledge of Purple’s 5 Steps
Exceptional communication and interpersonal abilities
Excellent problem-solving abilities
PHYSICAL REQUIREMENTS
Physical Activities may occasionally include:
Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like
Moving self in different positions to accomplish tasks in various environments
Communicating with others to exchange information
Physical Activities may constantly include:
Remaining in a stationary position, often standing for prolonged periods
Moving about to accomplish tasks or moving from one worksite to another
Adjusting or moving objects up to 50 pounds in all directions; In outlet or Hub locations the requirement is 80+…