At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
ROLE & RESPONSIBILITIES
As an F&B Attendant, you'll run our café-style outlet in the Retail Shop, serving warm drinks and treats that help make a Trailglow visit memorable. You'll work side by side with our Guest Experience and Retail teams, and you'll be cross-trained to support admissions and retail when the café is quiet. Most duties take place indoors in the Retail Shop, with some time outdoors as required.
Preparing and serving café menu items, such as hot beverages, baked goods and grab-and-go snacks, to recipe, portion and presentation standards
Ensuring guest satisfaction with prompt, friendly and professional service
Taking payment from guests for goods and services, ensuring accurate cash, credit, debit and voucher transactions
Ensuring correct cash and float security during operating hours, and completing cash-out procedures
Promoting café offerings that complement the Trailglow experience, and applying upselling and cross-selling techniques
Stocking and maintaining product levels, rotating and labelling stock, and communicating inventory needs to the F&B management team
Following all food safety, sanitation and allergen procedures
Maintaining the cleanliness of café service, preparation and seating areas, including opening and closing duties
Supporting Guest Experience Agent duties when required, including welcoming guests, answering questions and validating tickets
Supporting Retail Associate duties when required, including operating the retail point of sale, restocking and merchandising, and promoting video packages
Communicating with co-workers and management
Assisting other departments when operational needs require, under the direction of the supervisor on duty
Upholding the high standard of safety and environmental stewardship expected of all employees
REQUIRED SKILLS & QUALIFICATIONS
Strong customer service skills
High attention to detail and good communication skills
Cash handling experience
Previous café, barista, or food and beverage experience an asset
Serving it Right certification is mandatory, FoodSafe Level 1 certification an asset
Ability to quickly learn our POS systems and Ventrata
Flexible and adaptable, comfortable moving between café, retail and admissions duties within a shift
Thrives in a fast-paced, team-based environment during busy periods
Punctual and able to work a flexible schedule, including evenings, weekends and holidays (including the Christmas and New Year period)
Physical demands include standing for long periods, repetitive hand use, bending/twisting, lifting stock, and working around hot equipment and beverages; work is primarily indoors, with periods outdoors in winter conditions
The starting wage for this role is $18.50/hour.
About Us:
We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.
Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap…