Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Human Capital (HC)
Management Level
Senior Associate
Job Description & Summary
A career in Resourcing and Deployment, within Internal Firm Services, will provide you with the opportunity to work in cross line of service staffing helping our network be even more agile in the ever evolving markets we work with, providing the right people on the right projects at the right time. You’ll focus on ensuring that resources of suitable skills and calibre are available for tasks and activities as required as well as managing the education, planning, and skills enhancement associated with resources.
As a team, we maximise resource sharing and enable the delivery of PwC to our clients through line of service and cross line of service staffing, forecasting, utilisation, and workload balance while considering development and diversity initiatives.
The Opportunity
As a Resourcing and Deployment Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Strategically plan and oversee the allocation of Client Service Staff (CSS) to ensure; alignment with firm’s strategic priorities, achievement of business metrics, resolving unassigned clients and reallocations for new CSS joiners/leavers
Utilize continuous planning and scheduling to meet firm utilization targets, with a primary focus on staff leverage and peak season metrics
Gather information on staff career goals, strengths, and areas of opportunities to effectively match the right staff with the right client engagements. (via Partners and Managers coaches)
Collaborate and team with RM professionals to; share best practices, continuously improve processes, facilitate staff borrowing/lending and secondments, and participate in team initiatives for technology enhancements that drive operational improvement
Build strong relationships within the line of service to establish oneself as a trusted advisor while also promoting and focusing on resource sharing across regional counterparts
Analyze productivity reports and business needs to develop actionable plans for workload balancing, utilization improvements, and the creation of new career paths that align staff interests with firm needs
Review and analyze financial results monthly, partnering with local leadership to recommend solutions on operational matters such as utilization, chargeable hours, and headcount adjustments
Develop expertise in RM technology, particularly TalentLink Staffing & Deployment, to support assignment planning, allocations, forecasting, and reporting, and deliver training on all TalentLink modules to staff, while focusing on technological enhancements and the development of new tools for continuous improvement
Ensure staff assignments comply with firm quality standards (QMSE)
What You'll Bring
Your skills, knowledge, and experiences are what set you apart. Here's what we look for:
An understanding of Resource Management and its link to the business strategy
Strong judgement and problem-solving skills, including the competency to understand the business impact of relevant staffing options
Experienced in analyzing data and interpreting findings to make recommendations on actions
Demonstrated ability to make independent decisions and exercise sound judgment with minimal oversight
Capable of professionally interacting with Partners and all staff levels, respecting the confidential nature of the work, and leading with empathy when appropriate
Strong sense of professionalism, integrity, and tact; proactive self-starter, with a high level of personal motivation
Ability to manage complex projects and demonstrate agility under tight deadlines.
Demonstrated ability to follow process with agility to make changes as required
The successful candidate requires fluency in English, in addition to French as they will be required to support or…