Line of Service
Advisory
Industry/Sector
Not Applicable
Specialism
Operations Strategy
Management Level
Senior Associate
Job Description & Summary
A career within the Financial Services Banking Operations team will provide you with the opportunity to use data, technology and industry expertise to design strategies and transformational roadmaps that maximize business opportunities and reduce risk for our clients. We advise leading Canadian financial institutions (e.g., Banks, Insurers, Credit Unions) on strategic, operational, technology and risk-and-controls matters across the banking lifecycle, including customer acquisition, onboarding, servicing, and middle- and back-office operations. You will support business advisory, technology implementation, platform and ERP migrations, artificial intelligence initiatives, and transformation journeys that help our clients remain competitive during a dynamic and challenging time of change.
The Opportunity
As a Operations Consulting - Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Support and lead delivery of client projects from project scoping to conclusion, while exceeding client expectations
Apply structured problem-solving and root-cause analysis to complex business, operational, technology, and risk challenges
Support the design and implementation of risk-and-control frameworks, including first-line-of-defence processes and controls
Build trusted relationships with clients and colleagues at different levels while working effectively across multidisciplinary teams
Manage multiple timelines and projects within budget while coaching other team members and improving team performance
Understand our client’s business and strategies through data collection, interviews, formulating and testing hypotheses
Convert complex data into meaningful insights with qualitative and/or quantitative evidence
Communicate complex information effectively in written and verbal formats
Embrace change and opportunities to be exposed to different situations, environments and perspectives
Upskilling for a digital world and technology trends and stay informed of emerging technologies
Uphold the firm's's code of ethics and business conduct
What You'll Bring
Your skills, knowledge, and experiences are what set you apart. Here's what we look for:
Working experience in management consulting demonstrating knowledge of operations in financial Services, which may include specific knowledge of middle/back-office functions in the retail bank, commercial bank, investment bank, or wealth business while driving business growth for the firm
General understanding of risk terminology, first-line-of-defence responsibilities, enterprise risk management, and risk-and-control framework
Demonstrated consulting experience supporting business transformation, process improvement, operational excellence, or risk-and-controls initiatives in Financial Services
Working knowledge of the software development life cycle (SDLC), Agile delivery methodologies, and collaboration or delivery tools such as Jira and Microsoft tools
Strong structured problem-solving skills, including the ability to identify root causes, develop practical recommendations, and communicate complex information clearly
Strong relationship-building skills and an interest in technology-enabled transformation, including AI and large platform or ERP migrations
Demonstrated expertise in operational excellence, process optimization, RPA and AI/Gen AI as it relates to enhancing the efficiency of operations within the bank
Ability to become a trusted advisor to clients by building and maintaining relationships
Proven track record leading complex transformational and/or modernization and technology programs
Experience leading strategic plans, target operating models, technology enablement roadmaps, including knowledge of problem solving and process improvement…