About Pylon
America’s $13T mortgage market is one of the most important financial systems in the world. It underwrites the middle class and is the mechanism through which millions of families build wealth. But while every other financial instrument has been simplified to an API call, mortgages are still assembled by hand.
We started from zero and created the first vertically integrated mortgage platform that turns origination into a single API.
Publicly traded companies and the country’s largest originators are already building on Pylon. Revenue is compounding monthly. We’re backed by Peter Thiel, Conversion Capital, QED, Citi, Fifth Wall, and the founders of Ramp, Blend, and Mercury.
Working at Pylon isn’t for those seeking comfort. The people who thrive here have high agency, strong opinions, and a track record of delivering outcomes without direction. Many of us are former founders. We move quickly, challenge each other directly, and take full ownership of results. It’s hard work, but it will be worth it.
Join us in building America’s mortgage rails.
ABOUT THE ROLE
For most families, a mortgage is the biggest financial decision they’ll ever make, and the process is still confusing, slow, and stressful. Loan officers don’t have it much better. They’re jumping between systems, chasing documents, and answering the same status questions over and over.
We’re hiring a Lead PM to own Customer Experience at Pylon, which covers the borrower application, the borrower dashboard, and the loan officer experience. This is where people actually see and feel what our platform can do, whether customers use our interfaces directly or embed them in their own products.
The goal is to make getting a mortgage feel easy. Borrowers should always know where they stand and what’s next, and loan officers should spend their time helping borrowers instead of pushing paper.
WHAT YOU’LL DO
- Set the direction for every borrower and loan officer experience at Pylon, get product, design, and engineering aligned on it, and help grow the team as it scales
- Own the roadmap for the borrower application, borrower dashboard, and loan officer experience
- Build an application that only asks what it needs to, fills in whatever we can get automatically, and gets borrowers to a decision faster than anyone else
- Keep borrowers up to date throughout the loan, with status, next steps, outstanding items, documents, disclosures, and closing, so they never have to call and ask what’s going on
- Design the loan officer experience around the work that matters most, like managing their pipeline, talking with borrowers, running pricing scenarios, and resolving issues quickly
- Make every experience configurable and brandable, so customers can offer something great under their own name
- Own the funnel, including conversion, drop-off, time to submit, time to close, and satisfaction, and run experiments to keep improving it
- Build compliance into the experience, including disclosures, consent, adverse action notices, and accessibility, while keeping things clear for the people using it
- Work closely with design and engineering and hold a high bar for quality, speed, and reliability on web and mobile
- Write and ship code yourself. You’ll commit to our codebase, prototype ideas in real code, and fix the small things yourself instead of filing tickets for them
- Work with the Agent Platform team to bring AI into the experience where it actually helps borrowers and loan officers
- Work with GTM and Account Management to support deals and make sure customers succeed
- Use AI in your day-to-day work
ABOUT YOU
- You have strong opinions and you’ll defend them. We argue about decisions a lot here, and we’ll ask you to explain your thinking and stand behind it. We also expect you to change your mind when someone shows you you’re wrong.
- You’re ruthless about priorities. Every customer has a feature request and every screen could be better. You focus on what improves the experience…