Our client is a joint venture company dedicated to accelerating Vietnam’s energy transition by investing in an end-to-end electric two-wheeler (E2W) mobility solution. They aim to deliver a seamless consumer experience powered by an integrated digital ecosystem.
Role Overview
The Sales & After Sales Operations Manager owns the operations desk between CGM and its dealer network for both lines — demand and supply planning, stock allocation, order-to-cash, dealer and workshop master data, the after-sales administration desk (claims, parts orders, registers), programme settlement and the dealer scorecard.
The role runs the Sales Admin and the Service Admin as one back office serving the sales line and the after-sales line against agreed service levels. It keys and runs deadlines; it does not own commercial or technical decisions — vehicle sales decisions stay with the sales line, parts configuration, prices and claim approvals with the Aftersales Manager. It builds these processes into CGM’s ERP, Dealer Management System (DMS) and CRM as system-enforced rules and acts as business owner for the operational modules from requirement through testing, go-live and improvement.
The ideal candidate combines hands-on distribution operations experience with a strong systems mindset, has run a transactional desk to deadlines, and is comfortable designing processes, controls and reporting standards from the ground up in a start-up environment.
1 - Sales & Inventory Planning
Run the sales and inventory planning cycle: retail, wholesale and stock per SKU per sales point, consolidation, arbitration and the supply call-off recommendation with Supply Chain.
Maintain rolling demand forecasts by dealer and point; measure and improve forecast accuracy over time.
Monitor stock cover, stock ageing and replenishment triggers across the network; flag exceptions.
Prepare the quarterly target proposal for the Director and the planning inputs for monthly and quarterly reviews; chair the weekly trade meeting and the monthly S&OP.
2 - Stock Allocation & Order-to-Cash
Own stock allocation to dealers and points under the fair-share and scorecard-tier rule, including priority handling under supply constraint and transfers between territories.
Own the order-to-cash process end to end: dealer order request, sales order created by the Sales Admin, machine approval, VIN allocation FIFO, payment instruction, PDI request, release record, invoice, dispatch, receipt.
Run consignment placement, conversion, count and recall, and the dealer stock return process.
Work with Finance on the debt gate, payment modes and bank guarantees, keeping separation of duties: operations never releases credit.
Ensure transactional discipline: complete documentation, accurate records, properly logged exceptions.
3 - After-sales Operations Desk
Run the after-sales administration through the Service Admin: claim intake and documentation check, the monthly OEM claim batch, reconciliation, the weekly payment report, the parts desk (dealer parts orders keyed into the DMS), registers (technician certification, bulletins, retention, recall per VIN) and goodwill intake.
Agree and meet the after-sales service levels set with the Aftersales Manager: claim batch timing, payment report cycle, VOR order handling, recall tracking.
Keep the line boundary: operations keys and runs deadlines; claim adjudication, parts configuration, prices and approvals stay with the after-sales line.
Provide cross-cover between Sales Admin and Service Admin so neither desk is a single point of failure.
4 - Dealer & Workshop Master Data, Onboarding & Scorecards
Own channel master data at three levels — legal entity, selling point, user — including point type (1S, 2S, 3S), territory, capabilities, service partner links and lifecycle status.
Give commercial acceptance to new dealers and workshops (1S and 3S after the Sales Admin review; 2S after the Aftersales Manager’s capability acceptance) and activate points on the…