Who we are:
As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be.
The Cloud Engineer I I I is primarily responsible for deploying, configuring, troubleshooting and ensuring continuity of client and QTS physical and virtualized infrastructures and operating systems, with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process - based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Cloud technologies and display a desire to continuously grow and improve both technical and soft skills.
RESPONSIBILITIES, other duties may be assigned.
Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)
Deploy and s upport VMware ESXi and similar technologies on various hardware platforms
Deploy, m onitor, diagnose and troubleshoot Windows and Linux platforms by using diagnostic tools, commands, utilities, monitoring tools
Consistently demonstrate initiative and commitment to optimizing systems and process
Conduct project scoping with stakeholder groups for moderately complex projects.
P lan and execute scheduled system maintenance activities including , hardware and software upgrades; s oftware and application patching
P lan and execute capacity monitoring and management
P lan and execute functional test planning and testing for assigned functional area(s) or project(s)
Proactively create procedures to preven t/reduce severity of outages
Proactively analyze system performance and identify improvement opportunities
Create/update infrastructure documentation to include environment technical diagrams, workbooks, etc.
Write/update or review Change Requests, MOPs, and similar documentation
Manage escalated a ssigned tickets to ensure SLA compliance and customer satisfaction
Provide operational support in response to monitoring alerts and resolve incidents
Respond quickly and effectively to production issues and tak e responsibili ty for seeing those issues through resolution
Deliver customer - focused support through phone calls and ticket - based communications
Work with the 24x7x365 Operations Service Center and be flexible in availability as needed
BASIC QUALIFICATIONS
Bachelor ’s degree in a related field or equivalent professional experience
Seven or more years of progressive IT e ngineering experience
Advanced experience deploying , upgrading and migrating complex private cloud environments according to best practices using current versions of VMware vCenter Server and ESXi
Advanced experience configuring network virtualization technologies (NSX) • Advanced experience configuring High Availability and clustering • Advanced knowledge of various protocols /services such as SMTP, SNMP, SSL , SSH and DNS
Advanced experien ce deploying and administering Windows, CentOS and Red Hat operating systems
Advanced understanding of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST API
Advanced experience hardening Operating Systems in accordance with compliance standards and policy
Advanced understanding of BGP peering, HSRP and IP subnetting
Experience with Active Directory and Exchange administration on an enterprise level
Experience with IT monitoring systems
US Citizenship for this position is required by law due to federal customer contracts
PREFERRED QUALIFICATIONS
Six or more years of Systems Administration/E ngineering experience, with a focus on virtualization and hyperconverged technologies
V Mware Certified Professional - D ata C enter V irtualization (VCP - DCV)…