Who we are:
As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be.
Who You Are: (Job Summary)
The Global Process Owner (GPO) is accountable for the design, standardization, governance, and integrity of a critical cross-functional business process across QTS. This role defines the scope of the end-to-end process and ensures it is executed effectively, consistently, and with appropriate controls across the global enterprise. It is accountable for tracking the business value realization of improvements to the end-to-end process.
The GPO operates within the enterprise GPO operating model, partnering closely with the functional leaders who own the management systems, executive cadences, and outcomes of the underlying work and the GPO Leader (who governs enterprise‑wide process standards and consistency). This role ensures the process design, data, controls, and standards enable business outcomes, are decision‑grade and scalable.
What You Will Do: (Job Responsibilities)
Process Ownership & Governance
Own end‑to‑end accountability for a specific process domain and its design, including process boundaries, decision points, controls, and escalation paths across all processes and subprocesses.
Define and maintain the end-to-end global process design, scope and taxonomy (L1–L5), including standardized definitions, ownership, handoffs, and documentation aligned with enterprise process standards. Partner with business stakeholders to ensure business process designs effectively meet business objectives.
Enforce process governance including stage gates, reconciliations, approval frameworks, and exception handling. Establish and lead process council reviews to evaluate process performance, communicate process health and ensure process roadmaps are aligned with executive stakeholder expectations.
Manage intake, prioritization, sequencing and approval of underlying process changes, assessing enterprise impacts, risk, and control implications.
Ensure governance for the end-to-end process aligns with enterprise initiative and process governance frameworks.
Standards, Controls & Data Integrity
Develop and maintain standardized artifacts, including process maps, SOPs, calendars, RACIs, control points, and KPI definitions.
Define and govern critical data elements and assumptions, including ownership, lineage, validation rules, and data quality thresholds in coordination with QTS data owners.
Hold sign-off authority on system changes that impact the end-to-end process. Partner with systems and data teams to translate process standards into system requirements and embedded controls. Influence technology roadmaps to support business process design and support IT teams in technical delivery of any changes to the end-to-end process.
Apply and evolve the GPO Playbook to ensure consistent documentation depth, governance rigor, and audit readiness.
Performance Monitoring & Continuous Improvement
Define, maintain and report process KPIs focused on end-to-end process cycle times and process effectiveness, quality and compliance. Clearly link process KPIs to overall QTS enterprise objectives.
Use analytics and process insights to identify bottlenecks, control gaps, and improvement opportunities. Identify and remediate root causes affecting process health using data-driven decision making.
Drive prioritized process improvements that strengthen cycle time, quality, employee experience and profitability. Establish a mechanism for capturing and reporting value realization of process improvements.
Enablement & Adoption
Support adoption of process standards through training guidance, communications, readiness…