SysteCom, a member of QnR Group, is a leading technology provider committed to delivering innovative Cybersecurity & IT Infrastructure solutions and services to businesses of all sizes across various sectors. Our mission is to empower organizations with cutting-edge technology solutions that drive efficiency, productivity, and growth.
We are looking for a Technical Department Administrative Assistant to support the smooth and efficient operation of our Technical Department. The role combines daily operational coordination, client and partner follow-up, service and contract monitoring, reporting, and administrative support, working closely with the Technical Manager and internal teams to ensure tasks are properly tracked, processes are well organized, and customer commitments are delivered on time.
The Technical Department Administrative Assistant will be responsible for:
Monitor and maintain daily operations within the Ticketing Portal, including tickets, tasks, contracts and customer records
Coordinate and follow up with clients and partners regarding open tasks, service requests and updates
Collaborate closely with the Technical Manager and internal departments to ensure smooth day-to-day operations
Review and verify automated service reports for accuracy, completeness and timely delivery
Monitor contract consumption, expiry dates and renewals, ensuring timely follow-up
Manage the Technical Department personnel schedule and support internal team planning
Prepare and distribute weekly, monthly and quarterly operational reports
Maintain up-to-date records of employees’ CVs, certifications and technical qualifications
Coordinate per-call support requests, prepare and dispatch service agreements, and follow up on customer approvals
Coordinate project signoffs and ensure timely follow-up, completion and proper documentation storage
Requirements
Must have qualifications
Minimum 3 years of experience in a similar coordination or administrative role, such as Operations Assistant, Office Coordinator or Office Assistant, preferably within an IT environment
Good understanding of Technical Department operations and procedures
Strong working knowledge of MS Office, particularly Word, Excel, PowerPoint and Outlook
Fluency in Greek and English, both written and verbal
Professional and business-oriented mindset
Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks effectively
Excellent communication, interpersonal and customer service skills
Strong attention to detail, problem-solving and logical thinking abilities
Ability to take initiative, work independently and follow tasks through to completion
Ability to work effectively under pressure and within deadlines
Results-oriented approach and strong sense of responsibility
Nice-to-have qualifications
University or College Degree in a relevant field
Previous experience with ERP systems
Benefits
Competitive salary based on qualifications
Continuous training and development in a fast-growing environment
Access to advanced security and infrastructure training labs to support hands-on learning and skill development
Provision of all necessary technology equipment to effectively perform the duties of the role
A modern and professional workspace
How to Apply
Interested candidates are invited to submit their resumes to hr@systecom.gr with the subject line “TDC – [Your Name]”.