- Where
- Philippines · Remote · Remote
- Level
- Mid
QuickTeam is a company that provides businesses with virtual employees to help them grow and become more productive. We provide virtual assistants, receptionists, and other support staff to help businesses take care of their day-to-day tasks and focus on what they do best.
By working with us, we will help you find companies where you can make an impact, be a part of their team for the long term, and join the QuickTeam family :). We would love to have you!
Job Title: IT Support Specialist (Level 2–3)
Full-time, 40 Hours/Week
Pay: $6/Hour
Schedule: 7:00 PM – 4:00 AM EST
Remote
PLEASE NOTE: This job is available to people in the Philippines only.
We are seeking an experienced IT Support Specialist with Level 2 to Level 3 support experience to join our team at QuickTeam. In this role, you will provide after-hours IT support, handle escalated issues, and help keep systems running smoothly overnight.
Responsibilities:
Provide Level 2–3 remote IT support, resolving escalated technical issues for users and customers
Manage support requests in the IT ticketing system, keeping tickets updated and resolved on time
Respond to after-hours system alerts and escalate issues when needed
Help with routine overnight maintenance, such as updates and backups
Communicate clearly with users and leave handoff notes for the morning team
Maintain accurate documentation of support activities and solutions
Requirements
Level 2 to Level 3 IT support experience
Experience at a Managed Service Provider (MSP) is a strong plus
Used or working knowledge of an IT ticketing system
Excellent written and verbal communication skills
Willing to work 7:00 PM – 4:00 AM EST
Strong troubleshooting and problem-solving skills
Ability to work independently and in a team environment
If you are a tech-savvy individual with Level 2–3 support experience and a passion for keeping businesses secure and running smoothly, we invite you to apply. Join our team at QuickTeam and help deliver a seamless experience for our users and customers.