ABOUT QUINCE
Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.
What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.
OUR CULTURE
Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.
We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.
If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.
THE ROLE
Senior Human Resources Manager
As our Senior HR Manager, you'll lead HR for our warehouse facility, supporting a warehouse (starting around 250, growing up to 450 this year) hourly, temp, and full-time employees. You'll own strategy and execution, driving workforce planning, employee relations, compliance, and hourly engagement while handling hands-on HR needs. This is an onsite role, embedded in the daily rhythm of the facility with a deep focus on safety, performance, and operational partnership. You will report to the Director, People – North America.
RESPONSIBILITIES
Serve as the onsite HR lead and business partner to warehouse leadership
Own employee relations, compliance, and investigations as they relate to on-site staff
Partner on workforce planning, staffing models, and shift-based org design
Support onsite leadership in designing and executing performance incentives, org design, and enabling functions that support the team
Translate Quince-wide onboarding, offboarding, and training norms for frontline teams
Ensure compliance with local, state, and federal labor laws, including OSHA and wage/hour regulations
Drive engagement, retention, and recognition programs tailored to hourly teams
Analyze trends and use data to inform action on turnover, absenteeism, and performance
REQUIREMENTS
6-10+ years in an HR Manager or HRBP role, with experience supporting a warehouse operations function onsite
2+ years HR experience in a distribution center or manufacturing environment
Strong understanding of labor law, compliance, and relevant workforce dynamics
Proven track record managing ER, investigations, and frontline performance issues
Hands-on and proactive, comfortable balancing…