At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.
All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.
Location: Ascension St. Vincent Indianapolis Emergency Department
Shift: Day shift
Ready to take your healthcare career to the next level? Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups.
We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, including sophisticated analytics, AI, intelligent automation, and workflow orchestration.
At R1, you’ll be part of a mission-driven team that blends innovative technology with meaningful human connection to create exceptional patient and team experiences.
As a Patient Access Lead Customer Service Representative, you’ll play a key role in supporting both patient experience and team performance. You’ll act as a trusted resource for team members while helping ensure operational excellence across patient access functions. You’ll:
Support and guide team members to ensure success, development, and engagement
Monitor productivity, workflows, and trends to help meet departmental goals
Deliver exceptional customer service while resolving patient concerns with professionalism and empathy
Ensure adherence to processes, policies, and quality standards
Serve as a reliable partner to leadership by identifying opportunities for improvement
Help maintain a positive, collaborative, and high-performing work environment
Why You’ll Love This Job
Make a Bigger Impact: You’re not just supporting patients—you’re helping lead a team that shapes the entire patient experience.
Grow Your Career: Build on your experience while gaining leadership exposure, mentoring opportunities, and operational insight.
Dynamic & Engaging Work: Every day brings new challenges—from problem-solving to team coordination—keeping your role both fast-paced and rewarding.
Be Part of a Strong Team Culture: Join a supportive environment where your contributions matter, your voice is heard, and your growth is encouraged.
What You’ll Do Day-to-Day
Monitor team performance, schedules, and productivity metrics
Ensure workflows and registration processes are followed consistently
Assist with training, onboarding, and development of team members
Resolve patient and team member issues with sound judgment and professionalism
Complete daily worklists and generate reports using registration and billing systems
Communicate effectively with leadership and cross-functional departments
Adapt to multiple functional areas based on business needs
Support quality assurance initiatives and continuous improvement efforts
Help create a positive, motivated, and team-oriented environment
Requirements:
High School Diploma or GED (or equivalent experience)
Minimum of 4 years of relevant experience
Strong customer service and communication skills
Ability to multitask and prioritize in a fast-paced environment
Experience maintaining confidentiality and handling sensitive information
Preferred Experience:
Experience in patient access or healthcare…