At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.
All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.
The Client Delivery Manager is responsible for leading client delivery operations by coordinating service activities, resolving client inquiries, and ensuring consistent execution of delivery standards. This role serves as a primary connection between clients and internal teams, using performance data, reporting, and cross-functional partnership to proactively identify risks, address service gaps, and deliver an exceptional client experience.
What to expect
Client Relationship & Service Delivery
Build and maintain strong, long-term client relationships through consistent communication, proactive engagement, and timely resolution of client needs.
Serve as a primary point of contact for assigned clients, connecting clients with Operations, Client Success, and other service lines.
Manage client expectations, inquiries, service issues, and escalations while ensuring commitments are completed.
Develop solutions tailored to client needs while maintaining established service and delivery standards.
Identify and communicate client risks to appropriate leadership teams and coordinate follow-up actions.
Client Meetings & Communication
Manage client meeting schedules, agendas, and deliverables based on established project scope and client needs.
Partner with Operations subject matter experts and Client Success to coordinate meeting materials, quality reviews, and presentation readiness.
Support implementation and other client projects under leadership direction.
Coordinate with internal teams and vendor management partners to ensure client deliverables are completed as expected.
Analytics, Reporting & Performance
Monitor client health and key performance indicators (KPIs) to proactively identify trends, service gaps, and potential client risks.
Develop standard and ad hoc client-facing reporting based on business and client needs.
Compile, analyze, and communicate performance data using tools such as Excel and Power BI.
Translate numerical and operational data into clear client-facing insights using pivot tables, spreadsheets, graphs, dashboards, and presentations.
Use performance findings to support client discussions, issue resolution, and recommended actions.
Operational Partnership & Quality
Partner cross-functionally with Operations, Client Success, and other stakeholders to address client needs and maintain consistent service delivery.
Communicate account-level audit, data integrity, or service concerns to clients as appropriate.
Ensure client-specific protocols and supporting documentation remain current and are regularly reviewed.
Contribute to internal initiatives and promote a collaborative, solutions-oriented team environment.
Qualifications
Education
Bachelor’s degree preferred; equivalent relevant experience will be considered in lieu of a degree.
Experience
Minimum of 5 years of relevant experience in client delivery, client services, healthcare revenue cycle management, operations, or a related environment.
Demonstrated experience managing client relationships, service issues, expectations, and escalations.
Experience using KPIs, operational data, and…