At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.
All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.
Location: Ascension Dell Children’s Medical Center North, Austin, TX
Shift: Full-Time Sundays-Tuesday 06:00am-6:00pm and Wednesdays 06:00am-12:00pm.
Essential Responsibilities
•Work with Team Members to ensure the success and development of other Team Members.
•Ensure that the team meets production standards, deadlines, and work schedules by paying close attention work trends and identifying and reporting area needs to Patient Access Manager and/or Facility Lead timely.
•Ensure high quality of superior customer service is delivered and maintained.
•Provides superior customer service to all patients, works through patient-raised issues, and recommends appropriate solutions.
•Ensure proper workflow procedures are followed by the entire Team.
•Ensure Team productivity is achieved (Adherence to schedule and department guidelines as set forth by the Patient Access Manager and/or Facility Lead, including any member of R1 Management.
•Maintain an extremely high level of confidentiality with regards to any discussion held at management and above level.
•Ensure effectiveness of quality assurance program.
•Flexibility to work in multiple areas and maintain efficiency, depending on the business need.
•Ensures patient privacy and confidentiality policies and standards are met and maintained.
•Efficient and effective utilization of all available departmental resources, whether human, physical, or technological.
•Complete daily worklists and reports from registration and billing systems.
•Participates in the selection, training and development of patient access representative staff in order to meet production, quality standards and metric goal expectations.
•Sound decision making regarding prioritization of tasks for the most efficient and effective use of time and equipment to accomplish production and metric goals.
•Responsible for creating and maintaining a positive, motivated, people oriented departmental culture by maximizing team member morale and engagement.
•Exercise sound judgment in distribution of tasks and, whenever necessary, effectively delegates responsibilities and work assignments to other team personnel.
•Effective and consistent cooperation and communication with other departments.
•Perform any other special projects, duties, or assignments in a timely and efficient manner, as assigned by R1 Management, Patient Access Manager and/or Facility Lead.
Education Level
High School - Equivalent experience will be considered
Experience Level
Minimum of 4 years of experience
For this US-based position, the base pay range is $18.28 - $26.24 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities…