At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.
All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.
Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.
As a Patient Registration Representative, you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care.
This is more than registration — it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.
Location: Ascension Dell Seton Medical Center - University of Texas
Shift: Full-time, Sunday – Tuesday 6 AM – 6 PM, Wednesday 6 AM – 12 PM
What You’ll Do:
Verify patient insurance coverage accurately and efficiently
Support collection efforts and ensure patient financial responsibilities are appropriately addressed
Maintain accuracy while managing multiple accounts and priorities simultaneously
Communicate effectively with patients, insurance companies, and internal departments
Assist with resolving insurance-related issues and discrepancies
Maintain compliance with organizational policies and procedures
Collaborate with nurses, physicians, and care teams to ensure smooth patient flow
What We’re Looking For:
Previous insurance verification experience is required
Bilingual preferred
Strong multitasking and organizational skills
Excellent time-management skills
Ability to work effectively under pressure and meet deadlines
Adaptable and able to respond quickly to changing priorities
Strong attention to detail and problem-solving skills
Reliable attendance and punctuality are essential
Participation in the Emergency Department on-call rotation twice per month
Work some holidays based on departmental needs
Demonstrate flexibility to adjust to operational changes with little notice
Maintain excellent attendance and dependability standards
What You’ll Gain:
Experience in healthcare administration & patient access
Exposure to revenue cycle, insurance processes, and hospital operations
Opportunity for growth within R1
A team environment focused on innovation, collaboration, and patient experience
Meaningful work supporting patients during urgent and emotional moments
Why You’ll Love This Job:
Make a Real Difference : Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.
Learn Healthcare from the Ground Up : From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth.
Fast-Paced, Never Boring : You’ll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.
Supportive Team Environment : We’re invested in your professional journey. You’ll be…