Job Title
Senior Banking Operations Specialist - Payments
Job Description
A bit about us
Rabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do
About the role
Payments within COO Domains Operations Australia delivers critical payments services for Country Banking & Rabobank Online Savings clients, as well as supporting Wholesale Australia & New Zealand clients. The team manages deposit product maintenance, account closures, payment investigations & client refund activities.
We have an exciting opportunity for a Senior Banking Operations Specialist - Payments to join our Sydney team. Reporting to the Manager, Banking Operations - Payments, you will provide operational leadership, coaching, technical expertise as a trusted second-in-charge (2IC), supporting day-to-day workflow, complex escalations & the delivery of high-quality payment services.
This is a hands-on role offering broad exposure across payment operations, leadership, risk management, stakeholder engagement, projects and continuous improvement, with the opportunity to make a meaningful impact on team capability & operational excellence.
This is an excellent opportunity for an experienced banking operations professional looking to broaden their leadership capability while remaining close to operational delivery.
Top Role Accountabilities:
Act as the Manager's delegate & second-in-charge, providing day-to-day operational leadership, workflow oversight, coaching, guidance & support
Champion team capability through training, knowledge sharing, quality reviews & cross-training
Support procedure reviews, process enhancements & continuous improvement activities
Act as a senior subject matter expert for payments operations, investigations & transaction services, providing guidance on complex matters and escalations
Process & authorise domestic, international & foreign currency transactions in accordance with policy & regulatory requirements
Manage complex customer requests, payment exceptions & operational issues while delivering exceptional service
Support risk management activities including quality assurance, control testing, incident management & remediation
Ensure compliance with internal policies, regulatory obligations & industry standards
Build strong stakeholder relationships & contribute to system testing, process change & operational resilience initiatives
To be successful you will have:
5+ years' experience in banking operations, payments, transaction services or a related financial services environment
Strong understanding of banking operations, payments processing, compliance & risk management
Knowledge of banking products, including lending, deposits & payment services
An understanding of regulatory requirements including AML/CTF, FATCA & the Banking Code of Practice
Excellent communication & stakeholder management skills
Strong analytical & problem-solving skills with exceptional attention to detail
The ability to manage competing priorities & perform effectively in a fast-paced environment
Demonstrated initiative, accountability & a continuous improvement mindset
Demonstrated ability to coach, guide and support others, with an interest in continuing to develop your leadership capability
Strong working knowledge of in Microsoft Office applications
Lean Six Sigma White Belt certification (or willingness to obtain) highly regarded
What we’re proud to offer you:
Hybrid working: A mix of work in our newly refurbished CBD office & at home
Wellbeing leave: Extra days to support your health & work-life balance
Education Assistance Program t o support your growth
Parental leave: Up to 14 weeks’ paid leave to support you & your family
Additional leave options : Earn an extra week of annual leave & purchase up to two…