L1 Technical IT Engineer - Azure Infrastructure Support
Job Summary
We are seeking a proactive and customer-focused L1 Azure Infrastructure Support Engineer to join our Cloud Operations team. The role is responsible for providing 24x7 operational support for Azure-based infrastructure environments, monitoring cloud resources, responding to alerts and incidents, and performing day-to-day administration of Windows and Linux systems hosted in Microsoft Azure.
The ideal candidate should possess foundational Azure cloud knowledge, basic system administration skills, and a strong willingness to learn and grow within a managed services environment.
Key Responsibilities
Monitoring & Incident Management
Monitor Azure infrastructure, applications, and services using approved monitoring tools.
Acknowledge, triage, and respond to alerts and incidents within agreed SLAs.
Perform first-level troubleshooting and resolution of infrastructure issues.
Escalate unresolved or complex incidents to L2/L3 support teams following defined procedures.
Participate in major incident bridges and provide timely updates.
Ensure accurate documentation of incidents, service requests, and resolutions.
Azure Infrastructure Support
Monitor and support Azure Virtual Machines (Windows and Linux).
Perform routine operational tasks on Azure resources.
Monitor Azure networking components including Virtual Networks, Load Balancers, and VPN connections.
Support Azure Backup and recovery operations.
Assist with storage administration and capacity monitoring.
Validate successful completion of scheduled jobs and maintenance activities.
Operating System Administration
Perform routine health checks on servers and infrastructure components.
Support patching and maintenance activities as per established procedures.
Perform basic troubleshooting of Windows Server and Linux systems patching and backup issues.
Service Requests & Change Support
Execute standard service requests and operational tasks.
Support implementation of approved changes under supervision.
Validate system health before and after changes.
Maintain accurate operational records and change documentation.
Documentation & Communication
Maintain and update operational runbooks, SOPs, and knowledge articles.
Provide detailed shift handovers to incoming support teams.
Communicate effectively with customers, vendors, and internal stakeholders.
Participate in process improvement initiatives and operational reviews.
Technical Skills
Microsoft Azure
Basic knowledge and operational support experience with:
Azure Virtual Machines
Azure Virtual Networks (VNet)
Network Security Groups (NSG)
Azure Storage Accounts
Azure Backup
Azure Monitor
Log Analytics Workspace
Azure Alerts and Action Groups
Azure DNS
Recovery Services Vault
Windows Administration
Event Viewer Analysis
Disk and File System Management
Service Monitoring
Basic PowerShell knowledge
Linux Administration
Service Management
Log Analysis
Basic Shell Scripting
Monitoring Tools
Experience or exposure to:
Azure Monitor
AlertOps
Other infrastructure monitoring tools
ITSM Tools
Experience using ticketing and service management platforms such as:
ServiceNow
HaloITSM
Preferred Skills
Basic PowerShell scripting.
Understanding of cloud security concepts.
Exposure to Azure DevOps and automation tools.
Knowledge of infrastructure monitoring and alert management.
Familiarity with backup and disaster recovery concepts.
Understanding of ITIL processes and best practices.
Qualifications
Education
Bachelor’s degree in information technology, Computer Science, Engineering, or Graduate .
Equivalent practical experience will also be considered.
Experience
1-3 years of experience in Infrastructure Support, Cloud Operations, Service Desk, or Technical Support.
Exposure to Microsoft Azure environments preferred.
Experience supporting Windows and Linux operating systems.
Certifications (Preferred)
Microsoft Azure Fundamentals (AZ-900)
Microsoft Azure Administrator Associate (AZ-104) -…