JOB DESCRIPTION:
The Data Center Operations Production Specialist owns the responsibility of ensuring all IT infrastructure within the data center environment has been configured and deployed to proper specifications and placed online in a timely manner.
Work Location/Days/Hours:
Ashburn, VA
Tuesday – Friday
1st Shift: 7am-6pm EST - 4 x 10's
JOB REQUIREMENTS:
Key Accountabilities
• Utilize custom management software and internal ticketing system to provide customer support
• Assign physical locations and IPs for simple customer configurations
• Assign physical locations and request IPs for complex customer configurations
• Utilize custom software to maximize space/power utilization within the data center environment
• Complete customer configuration installations; including hardware modification, operating system installation, mounting of devices within cabinets and completion of all required cabling
• Build fully functioning servers utilizing x86-based hardware components
• Install Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server on supported x86-based hardware platforms
• Configure simple operating system storage requirements including file system, disk management and RAID technologies
• Standard operating systems administration to include troubleshooting of configuration files and permissions in addition to resolution of login, password and connectivity issues
• Configure and establish local area network (LAN) connectivity and remote access to customer configurations utilizing SSH or Terminal Services/Remote Desktop Services and Remote Access Controllers
• Complete the configuration and deployment of network device hardware including edge and core routers, access and aggregation switches, firewalls, load-balancers and security appliances
• Complete the configuration and deployment of storage devices including shared and dedicated SAN, DAS and NAS arrays
• Provide technical communication relating to customer configurations in a concise, professional manner
• Demonstrate a strong understanding of the overall data center environment to include the relationship between electrical, HVAC and redundant infrastructure systems
• Adhere to company security policies and procedures, including health and safety and local governing requirements, as directed
• Serve as the primary technical escalation point for DCOPS Technician I personnel
• Coordinate the onboarding and training for all new DCOPS personnel within the team
• Execute and maintain meticulous 5S and housekeeping practices
• Demonstrate no less than full performance in a continuous, consistent, measurable manner
• Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers
• Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers
Key Performance Indicators (please note your KPI’s are the outputs of each of the accountabilities)
• Demonstrate a clear understanding of Rackspace software toolsets required for the configuration and installation of customer configurations
• Utilize Rackspace software toolsets to drive and complete work globally, across data centers when required
• Demonstrate the ability to successfully complete customer configuration builds and hardware troubleshooting
• Customer configurations are provisioned and installed prior to the specified delivery date
• Attention to detail and adherence to build instructions ensure customer configuration rework is not required
• Copper and fiber cabling is installed and terminated in a manner that ensures the highest standards both functionally as well as aesthetically
• Troubleshooting and problem solving capabilities lead to accurate and timely resolution of technical events
• All production and provisioning activities are quality controlled and adhere to published policy and process to ensure Global alignment
• All customer incidents or potential risks to our customers must be…