ABOUT US
Radfield Home Care Franchising is an award-winning franchisor in the private home care sector. We operate a network of over 20 franchise offices who provide care services focused on the elderly care marketplace. We are looking for a Quality Assurance Manager to aid the support of the franchise network.
We are a family run company, were crowned British Franchise Association HSBC Emerging Franchisor of the Year in 2019 and have won a host of awards for the high standard of our care services. We offer a friendly, flexible working environment with some opportunity for you to work from home and the chance for you to work in a dynamic, fast growing industry and sector. In return we ask for loyalty, dedication and the ability to self-motivate.
JOB PURPOSE
Your role as the Quality Assurance Manager will be to pProvide proactive quality assurance, regulatory guidance and improvement support across an allocated portfolio of franchise offices. Deliver Radfield Home Care’s Quality First Approach, promote safe and person-centred care, and support offices to achieve and sustain Good and Outstanding CQC ratings. Work flexibly across the network and undertake operational deployment when required.
Your excellent influencing skills will ensure that you can implement policy developments and improvements across the business. You will ensure that CQC standards are met and exceeded through effective monitoring, policy development and training.
Based in our Shrewsbury National Office, with travel to our franchise partners offices, you will be a self-starter, confident and motivated individual who can influence and persuade key business leaders that align with our values and purpose, a natural communicator digitally and face-to-face.
MAIN RESPONSIBILITIES
Portfolio leadership and franchise support
Own quality assurance oversight for an allocated portfolio; advise and constructively challenge franchise partners and Registered Care Managers.
Monitor performance, governance, emerging risks and compliance with applicable care standards, organisational policies, the Operations Manual and relevant Franchise Agreement requirements.
Maintain accurate records of advice, actions and decisions; provide timely escalation of significant concerns.
Audits and Quality First Approach
Plan and deliver weekly, monthly, quarterly and onsite audits according to risk and the agreed programme.
Review care planning, risk assessment, medication, recruitment, training, staffing and governance evidence; produce accurate, evidence-based reports.
Lead audit feedback meetings, monitor action plans and challenge persistent non-compliance; contribute to audit consistency and improvement.
CQC compliance and inspection readiness
Interpret relevant adult social care legislation and CQC requirements; help offices prepare for, respond to and learn from inspections.
Support regulatory correspondence, inspection evidence and improvement activity, escalating serious matters to the Head of Quality Assurance.
Identify and share good and outstanding practice across the network.
Improvement, training and projects
Lead allocated quality improvement interventions, assess recurring risks and support learning from incidents, complaints and safeguarding concerns.
Deliver or develop relevant training, Registered Manager support sessions, guidance and compliance resources; review trainer quality where assigned.
Deliver agreed National Office projects, system changes, policy implementation and governance reporting alongside routine portfolio duties.
Network deployment — essential requirement
The postholder MUST be willing and able to deploy into franchise offices and company-owned services across the network, including outside their usual portfolio, as and when required by operational or quality priorities. This is a core requirement of the position, not an occasional optional activity.
Deployment may include onsite compliance recovery, inspection preparation, operational improvement,…