About rag & bone
From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
We still believe in the same principles we started with the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.
Job Summary:
The Assistant Manager is an active part of the store's operations, customer experience, and employee development. This role will manage our Brickell pop-up, with a one-year duration and opportunity to become permanent. Additionally, they coach and develop all supervisors and associates while contributing to an environment in which all team members can collaborate to consistently deliver best in class customer experiences.
Responsibilities: Display best-in-class customer service techniques, build customer loyalty through maintenance of clienteling standards and sales interactions. Ensure that all staff on duty are doing the same
Demonstrate the ability to perform and train staff on all store operations tasks from register to stock room
Ensure cash handling and register procedures are maintained and executed
Ensure integrity of payroll procedures and store scheduling
Delegate appropriately to ensure efficiency of store operations and to develop team members
Coach and develop retail associates to meet store goals
Assist in the recruitment, onboarding, training and development of all staff
Identify, create, and manage the execution of all store business plans that drive performance results and maximizes business opportunities
Analyze sales reports and data to determine needs of the business and partner in setting strategies to achieve goals
Ability to build customer loyalty; grow and manage clientele
Maintain product knowledge and ensure delivery of this information to staff
Encourage and recognize opportunities for team selling
Understand and exemplify the rag & bone brand philosophy and lifestyle
Work closely with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends
Consistently act within core values of rag & bone
Model and teach store associates to support a positive client-centric environment
Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere
Requirements: 4-6+ years of retail experience in specialty, contemporary, or luxury environments
Minimum 1-2 years of management experience
Advanced clienteling skills with the ability to build and grow a loyal customer base
Proven ability to drive sales performance and achieve store KPIs
Strong leadership presence on the sales floor with a hands-on, lead-by-example approach
Ability to analyze sales reports, KPIs, and business trends to make informed decisions
Rules we live by | Rules you live by
Be a Good Human | Be original, be authentic. Stand for diversity, equitability & inclusivity
Have No Fear | Innovate and solve problems
Own Every Decision | Work together and get results
Quality Matters | Not only with product, but we see it in our people
Make Shit Happen | Be disciplined, be competitive
Benefits Paid Time Off
Clothing Allowance
Generous Employee Discount
Paid Parental Leave
Membership to Calm and access to other wellness benefits
Medical, dental, vision and ancillary benefits
401k
Please also note, Assistant Store Managers are eligible to participate in the rag & bone Bonus Program, and Incentive programs, which may result in bringing the total…