Job Description:
Business Overview
Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports. By organically linking these services through a membership system centered on Rakuten members, Rakuten has created a unique “Rakuten ecosystem” that is unlike any other.
*Our Businesses Key Figures
https://global.rakuten.com/corp/careers/services/
Department Overview
Rakuten Total Solutions, Inc. is a member of the Rakuten Group and primarily fulfills the following roles:
・Group-Wide Shared Services: RTS streamlines and provides high-quality services for Rakuten Group's back-office operations (Human Resources, Accounting, Legal, General Affairs, IT Support, etc.). This contributes to improved productivity across the entire Rakuten Group.
・Business Process Outsourcing (BPO): Leveraging the expertise and technology cultivated within the Rakuten Group, RTS offers BPO services to companies outside the group, helping client companies improve operational efficiency and reduce costs.
・New Business Development: Based on the Rakuten Group's business strategy, RTS develops new business models and services, contributing to the overall growth of the group.
Strengths of RTS:
Rakuten Group Expertise: RTS leverages advanced business knowledge and technical capabilities cultivated within the large and complex Rakuten Group organization.
Diverse Services:
RTS offers a wide range of services, including shared services, BPO, and new business development, to meet the diverse needs of its clients.
Global Reach:
RTS leverages the Rakuten Group's global network to support overseas expansion.
Technological Capabilities:
RTS utilizes the latest technologies to improve operational efficiency and pursue the creation of new value.
Talent:
RTS brings together talented individuals with diverse backgrounds, providing advanced expertise and skills.
Position:
Why We Hire
We are expanding our team to strengthen our organizational structure in response to rapid business growth and an increase in shared service operations for the Rakuten Group.
We provide essential shared services to Rakuten Group companies, including Rakuten Mobile, by managing critical processes such as contracts, stamping, and electronic signatures.
Beyond routine administrative tasks, you will serve as a hub between Legal, General Affairs, and business units. You will lead the adoption of electronic contracts and the improvement of approval systems, balancing rigorous governance ("defense") with the speed required for business growth ("offense").
As our business scales, we face the challenge of balancing rapid decision-making with strict compliance. We are looking for someone who can drive productivity across the entire organization from a back-office perspective. We invite you to leverage your experience to help us build the next stage of our growth.
We are a flat, diverse team where young talent and seasoned professionals collaborate and challenge each other. As a shared service center providing high-value administrative support across the Rakuten Group, you will work alongside various experts in a dynamic, growth-oriented environment.
・Deep Expertise in Risk Management: Serve as the "final line of defense" for critical processes and master the essentials of corporate risk mitigation.
・End-to-End Experience: Lead operational improvements from high-level policy design down to on-the-ground implementation.
・High Market Value: Gain hands-on experience with Rakuten’s advanced systems and industry-leading governance standards.
・Diverse Career Opportunities: Build a foundation as a functional specialist, with clear paths to transition into project management or strategic business planning.
Position…