Job Description:
Department Overview
The Global Travel Management Department of Rakuten Travel is accelerating Rakuten Travel's global business expansion, particularly services for international users traveling to Japan and future global business development. Through travel services centered on travel and accommodation booking, the department aims to connect users, accommodation facilities, travel-related partners, and internal and external stakeholders while balancing trusted service operations with sustainable business growth.
The Legal & Compliance function supports the global business by working closely with business strategy, product, marketing, customer support, finance, privacy/security, and Rakuten Group legal and compliance functions. The team is expected to enable practical governance and risk management required for global business expansion.
Position:
Why We Hire
Rakuten Travel’s global business is expanding travel-related services for overseas markets, partners, and customers.
The Rakuten Travel Xchange Business Office and Global Travel Management Department work with business, marketing, product, customer support, administrative teams, and external experts to support sustainable global business growth through contracts, terms and conditions, advertising and promotion reviews, privacy and data matters, multi-jurisdiction regulatory support, and legal operations.
This position contributes to building a safe, compliant, and practical operating foundation that supports business growth.
・You can help design and build the legal and compliance foundation for a growing global business from an early expansion phase.
・You will cover a broad range of topics, including travel/OTA regulations, consumer protection, advertising and direct marketing, privacy and data protection, platform terms, booking/cancellation terms, promotions, points/coupons/campaigns, SNS marketing, and cross-border operations.
・You will work close to the business and gain practical experience balancing risk control with the speed required for global business expansion.
・As a future manager candidate, you can contribute to member development, prioritization, process improvement, and the advancement of Legal Operations.
Position Details
The Legal and Compliance Specialist (Junior Member) will support daily legal and compliance operations for Rakuten Travel’s global business. Reporting to the Legal and Compliance Manager or Manager Candidate, you will assist with legal research, compliance checks, contract support, campaign reviews, documentation, stakeholder coordination, and legal operations improvement.
You are not expected to be a finished legal expert from day one. However, you are expected to proactively learn, ask the right questions, organize information clearly, and convert legal and compliance guidance into practical tools such as checklists, templates, playbooks, trackers, and knowledge bases.
・Support the Legal and Compliance Manager / Manager Candidate in daily legal and compliance operations for the global business.
・Conduct initial legal and regulatory research for global markets under supervision, including travel/OTA regulations, advertising and direct marketing, consumer protection, privacy and data protection, campaign regulations, points/coupons, and SNS marketing.
・Triage legal and compliance requests, gather facts from business teams, clarify issues, manage task status, and maintain matter trackers.
・Prepare first drafts or initial reviews of NDAs, basic contracts, terms and conditions, policies, user communications, campaign checklists, FAQs, and internal guidance under supervision.
・Assist with compliance checks for marketing campaigns, promotions, newsletters, push notifications, SNS initiatives, landing pages, user-facing displays, and business operations.
・Maintain and improve request forms, review workflows, templates, playbooks, document repositories, external counsel records, and knowledge management materials.
・Coordinate…