Job Description:
Business Overview
When you see the word "Rakuten", you probably have an image of many e-commerce-related services such as "Rakuten Ichiba", "Rakuten Books", and "Rakuten Fashion". If you order items from these services, it is commonplace every day that the items will be delivered to your home. Behind the scenes of this seamless experience lies a sophisticated logistics platform - managing how orders flow from e-commerce systems to warehouses, how shipment instructions are transmitted to delivery carriers, and how delivery status is communicated back to shoppers. This invisible infrastructure is exactly what we build and operate.
Department Overview
Our group sits within the Logistics Planning Section of the EC Logistics Development Department (ECLD), and is responsible for a suite of integration platform products that serve as the gateway between Rakuten's internal systems (order management, warehouse management, Rakuten Ichiba marketplace) and external partners (delivery carriers such as Japan Post, Yamato Transport, and Sagawa Express, as well as OMS vendors).
Our key products include:
・Shipment data integration with delivery carriers: Transmits shipment instructions to carriers and pushes departure/arrival notifications to shoppers
・Delivery status integration: Collects delivery tracking data from multiple carriers via API and EDI, and displays it on Rakuten's shopper-facing pages
・Waybill issuance and shipment instruction: Issues waybills and instructs shipment execution with major domestic carriers (Yamato Transport, Japan Post, Sagawa Express, Seino Transportation) on behalf of merchants
・Estimated delivery date calculation: Calculates and displays the earliest estimated delivery date on Rakuten Ichiba product pages
・Delivery lead time master data management: Manages the master data used in delivery date calculations, in coordination with carriers and warehouses
・Order management system integration: Acts as the gateway connecting Rakuten's order management system with warehouse management systems, including those of external OMS vendors
Because our products sit at the boundary between Rakuten's internal systems and external partners, cross-project coordination and stakeholder management - particularly with delivery carriers and external vendors - are central to the role
Position:
Position Details
We are looking for a product manager who takes ownership of one or more of our platform products, drives mid-to-long-term product strategy, and acts as a bridge between business stakeholders, external partners, and development teams. The product manager is responsible for creating and maintaining the product roadmap, aligning with internal and external stakeholders, and supporting the full development cycle from requirements definition through release. The role also includes KPI management for continuous product improvement.
Your main responsibilities will be as follows:
・Develop a logically-sequenced product and feature roadmap aligned with business strategy
・Define product requirements by analyzing business needs and translating them into system specifications and design documents
・Manage cross-project coordination, ensuring smooth alignment among multiple products within our group and with other sections in the department
・Build and maintain relationships with external stakeholders, including delivery carriers, OMS vendors, and business divisions within Rakuten
・Monitor product KPIs and drive PDCA cycles for continuous improvement
・Collaborate with engineers, infrastructure personnel, and QA to support successful delivery
・Support post-release service operations and incident response
・Report product and project progress and outcomes to business owners
The products you will be responsible for may vary depending on your experience and the status of ongoing projects, but representative examples include those listed in the Department Overview above
Work Environment
We have approximately 160 members actively…