Job Description:
Business Overview
Rakuten Group is headquartered in Japan and serves approximately 100 million domestic customers and 2 billion customers across 30 countries worldwide. We provide more than 70 services across various fields including e-commerce, payment services, financial services, telecommunications, media, and sports.
Department Overview
Rakuten has expanded its business scale with core businesses such as the online shopping mall service Rakuten Ichiba and the credit card business Rakuten Card, achieving consolidated revenue of 2.2 trillion yen and domestic gross transaction value of 6.0 trillion yen.
Looking ahead, Rakuten aims to create a new business model that establishes a stronger Rakuten Ecosystem, including offline aspects of daily life, by fully leveraging assets cultivated primarily through online services, such as Rakuten membership, Rakuten Points, brand strength, and member data.
This position is part of the Platform Strategy Supervisory Department, which belongs to a corporate organization directly under the COO and Vice President. Rather than operating a specific service, this department is responsible for driving ecosystem growth strategies and initiatives centered on cross-group marketing across the Rakuten Group.
As the only division within Rakuten Group that executes initiatives based on company-wide strategy, it offers a unique opportunity to build a broad perspective while being involved in both strategic planning and execution.
The work of the Platform Strategy Supervisory Department is broad and diverse, ranging from proposals to top management on company-wide strategies, to planning concrete initiatives based on those strategies, creating innovative and attractive programs and products, and designing operations that enable customers to use our services with confidence.
Position:
Why We Hire
We are currently looking for a UX Director who will help drive business growth together with the team as we create new services and expand existing ones. Our team consists of professionals from diverse disciplines, including business strategists, marketers, analysts, researchers, and designers, all working together to enhance service value every day.
This position goes beyond general web direction or UI improvement work. You will lead end-to-end across product design and content design, requirements definition, specification planning, project management, and quality assurance, working closely with engineers and other team members to take responsibility through to release.
In addition, the Experience Section is also working on creating new user experiences and improving product design processes through the use of generative AI, opening up new possibilities together with the team.
This is a highly rewarding role for someone who wants to oversee both strategy and execution, act as a bridge between UX and business centered on product and content design, and move the business forward through direction and delivery.
Why not use your experience to help us create compelling products together?
Position Details
- Lead UX direction for products and services related to the Rakuten Ecosystem
- Plan experience design and initiatives based on business and service strategy
- Organize user issues and business requirements and translate them into product requirements, leading the requirements definition process
- Define specifications, including screen design, information architecture, transition design, and interaction design, and create related documentation
- Lead development direction and project management in close collaboration with engineers
- Support decision-making and prioritization within sprint and development processes
- Drive projects as a hub across design, engineering, and business teams
- Review implementations and ensure quality from both UX and specification perspectives
- Lead end-to-end execution and issue resolution toward product release
- Identify issues and plan and execute improvement…