ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Customer Success Managers at Ramp are responsible for successful implementation and adoption. This role partners with public-sector organizations to deliver measurable value, helps shape the approach to government agencies, educational institutions and nonprofits, guides onboarding and long-term success, and advises customers on modernizing financial workflows.
WHAT YOU’LL DO
- Lead Onboarding & Implementation: Manage the onboarding and rollout of Ramp for newly signed public sector customers, ensuring compliance with government implementation and security requirements.
- Drive Adoption Across Complex Stakeholders: Partner with multiple departments and decision-makers, such as finance, procurement, IT, and compliance, to align Ramp with organizational objectives.
- Serve as a Trusted Advisor: Act as a strategic consultant and extension of your customers’ teams by advising on best practices, workflow optimization, and change management specific to the public sector.
- Ensure Compliance & Security Alignment: Support customers in adhering to relevant regulations (e.g., FedRAMP, state procurement policies) while integrating Ramp into their ecosystem.
- Maximize Utilization & Value: Proactively identify opportunities to expand Ramp adoption, drive product utilization, and deliver measurable ROI for public institutions.
- Collaborate Cross-Functionally: Work closely with Account Executives, Product, Engineering, and Compliance teams to deliver tailored solutions and resolve customer needs.
- Collect & Share Customer Insights: Surface feedback from public sector clients to influence product roadmaps and participate in workshops to shape Ramp’s long-term offering for this vertical.
- Manage Multiple Priorities: Balance implementation, follow-ups, reporting, and proactive engagement across a portfolio of accounts with varying complexity and timelines.
WHAT YOU’LL NEED
- 4+ years in implementation or engagement management in B2B SaaS or public-sector technology.
- Public-sector experience highly preferred; experience with large-scale strategy/change management, preferably in Finance or Fintech.
- AI fluency; strong program/project management for complex, multi-workstream technology deployments.
- Excellent communication and relationship management, including translating technical concepts for diverse audiences.
- Success working with Product, Engineering and Security to troubleshoot and co-develop solutions.
- Ability to navigate public procurement, long sales/adoption cycles and organizational needs; adaptability in a fast-paced, mission-driven environment.
NICE TO HAVES
- Bachelor’s degree; multi-stakeholder relationships across government, education or nonprofit organizations.
- Government finance systems, ERP/accounting platforms (Oracle, PeopleSoft, Workday or SAP) and familiarity with compliance frameworks (FedRAMP, SOC 2, HIPAA or CJIS).
- PMP, CAPM or PMI-ACP; finance, accounting or government-procurement background; experience scaling customer success at a high-growth company.
BENEFITS…