- Pay
- NZ$28/hr
- Where
- Whanganui, Manawatū Whanganui, NZ
- Level
- Mid
About the role
We are looking for an adaptable Customer Service Representative to join a public sector team in central Whanganui for a temporary assignment until 2027. This is a full-time, Monday to Friday position, standard business hours job opportunity. As the first point of contact, you will support customers and whānau by providing clear information and advice across various digital and phone channels.
Provide first-call resolution for customer and whānau enquiries
Manage inbound and outbound calls with a high level of accuracy
Maintain detailed records and update databases efficiently
Interpret and apply policies and regulations to various customer enquiries
Collaborate with team members to ensure a timely and responsive service
Skills & Experience
Previous experience in a customer-facing or contact centre role
Excellent oral, listening, and written communication skills
High degree of computer literacy and ability to learn new systems
Proven ability to remain composed and focused under pressure
Benefits
Competitive hourly rate of $28.
Central Whanganui office location
Long term temporary assignment
Consistent business hours provide great work/life balance
Opportunity to gain experience within a large, purpose-driven organisation
About the Culture
You will join a large, national organisation dedicated to improving the wellbeing of all New Zealanders. People enjoy working in this team because it fosters a culturally safe and inclusive environment where everyone is encouraged to bring their best to work. The culture is built on collaboration, helping others succeed, and maintaining a strong spirit of service to the community.
How to apply
Click APPLY or contact the Randstad Business Support team for a confidential discussion on 04 471 4872. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
skills
Customer Service Representative, CSR, customer service, Contact Centre, Whanganui, temporary assignment, inbound calls, outbound calls, first call resolution, Te Whatu Ora, administration, Microsoft Office, Tikanga Māori, Te Tiriti o Waitangi
qualifications
NA
education
Secondary School/High School