Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.
We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.
At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.
We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.
Job Objective
As part of our operations team, you are responsible for the reliable and precise execution of administrative and data-related processes across various departments. Your role encompasses three key areas of focus:
Document Management Service (DMS): You ensure the efficient digital processing and forwarding of documents, record timesheets, manage applicant documents in Salesforce, and classify documents for temporary staff.
Employee Care Center (ECC): You provide operational support for compliance with health and safety standards, manage data flows between SAP and the medical service portal, ensure precise documentation, and handle routine communication with employees and branch offices. Master Data Management (MDM): You will ensure compliance with our credit assessment guidelines and play a key role to minimizing the risk of bad debt losses. Furthermore, you will ensure compliance with the General Data Protection Regulation (GDPR) regarding data subject requests and guarantee the timely and accurate processing of the requests.
Key Performance Indicator (KPI)
● First-Contact Resolution Rate (FCR): The percentage of employee inquiries resolved by the Operational Support Associate at the 1st level without needing to escalate to senior management or other departments. Compliance Process Turnaround Time: The average time taken to process mandatory compliance tasks - such as updating health module statuses or responding to follow-ups - ensuring that all employee files remain current according to safety deadlines.
● Accuracy: 100% accuracy in processing submitted requests; digital documents correctly captured, barcode-verified and flawlessly classified.
● Timeliness: Reliable deadline adherence and agreed-upon SLAs in all processes ● Stakeholder Satisfaction: Professional handling of internal escalations and proactive communication updates
Responsibilities and Main Tasks Employee Care Center (ECC)
Data Preparation & Processing:
● Prepare and format daily employee data lists from the SAP system for compliance processing.
● Perform data cleaning, including filtering, validating contact information, and formatting according to internal standards before system imports.
● Execute imports into the WAZ portal, ensuring timely and error-free data synchronization.
Compliance Administration:
● Monitor the operational status of employee health modules and certifications, flagging expired or missing requirements for necessary action.
● Process specialized cases such as workplace accidents, employee exits, and specific client requirements in accordance with established SOPs.
AC_MAC_20190108 1
Employee & internal Communication:
● Coordinate the communication lifecycle via multiple channels and perform follow-up activities for employees who are non-responsive or require additional guidance. ● Act as a point of contact for internal branch offices, providing updates on the status of compliance workflows and handing over tasks where necessary.
● Validate data consistency between ECC lists and the WAZ portal, and correct discrepancies as they arise.
Responsibilities and Main Tasks Document Management Service (DMS)
Timesheet Processing (Time Tracking):
● Capture…