- Where
- Quatre Bornes, Plaines Wilhems District, MU
- Level
- Mid
Bingo Rewards & Casino HVC AdministratorMain Accountabilities and Responsibilities -This role includes being responsive to all Rewards & HVC queries in a timely and professional manner.
-Work across multiple products, with a focus on bingo, slots, casino, games, and sports.
---Liaise with high value clientele through email, phone, live chat and account messaging on a daily basis.
-Develop good rapport with profitable/ high value or loyal rewards customers in order to reactivate, retain and acquire their play.
-Daily contact with players including inbound queries and complaints with an aim to resolve the issues asap.
-Ensure that target and service levels are maintained, and quality control procedures adhered to.
-Collaborate with various teams on a daily basis such as Fraud & Payments, CRM, Customer Service and those based in other locations.
-Monitor customer spend and holding Safer Gambling conversations when needed.
-Be aware of safer gambling guidelines, and act as an ambassador for safer gambling ensuring the business meets its own requirements to be a responsible operator, adhering to specified compliance and license policies and regulations.
-Assist the Customer Verification Team when required for any Enhanced Due Diligence needs-To meet targets against productivity, quality and KPIs set by the team leader Working days: Monday to Sunday.
Working hours: From 11:00 to 20:00/; From 14:00 to 23:00/ 15:00 to 00:00.
Knowledge, Expertise and Qualifications-Strong customer service skills -Proven knowledge and or experience of bingo/gaming/casinos would be an advantage-Proficient in Microsoft Excel, Word and Outlook-Excellent time management and organizational skills Personal Qualities-High self-discipline with strong independent organizational skills and results orientated -Strong interpersonal skills Prepared to go the extra mile when required -Ability to remain professional and productive whilst under pressure -Excellent communication both written and oral -Enthusiastic team player with the drive to work independently -Outgoing personality with a ‘can do’ attitude -Ability to come up with ideas/concepts and suggestions/improvements.