Job Description Summary
Under general supervision, uses specialized knowledge and skill obtained through education and/or work-related experience to act as portfolio manager of residential loans and supervise others. Utilize credit and critical thinking skills associated with amendments, modifications, release of collateral for retail loans. Audit, book, analyze, administer, and reconcile retail, loans, including Residential Mortgages, Home Equity Lines of Credit and Securities Based Lines of Credit. Follows established procedures to perform a variety of tasks requiring some evaluation, originality or ingenuity in making decisions. Regular contacts with internal and external customers are required to obtain, clarify or provide facts and information and/or identify, research, and resolve problems.
Job Description
Essential Duties and Responsibilities
Maintains loans in servicing system according to pre-established procedures.
Process amendments/modifications to retail loan accounts.
Handling escalations via phone/email/contact management system through to resolution.
Executes on loan servicing responsibilities related to the maintenance and monitoring of retail loans.
Establishes parallel monitoring processes and controls, as necessary, to ensure regulatory requirements are met.
Ability to review financial statements, credit reports and applicable ratios.
Prepares or reviews for accuracy, standard legal documents.
Monitors securities collateral adequacy and performs margin call steps if necessary.
Monitors bank portfolio and performs default administration or monitoring of default administration activity, and reporting thereof.
Assists customers with inquiries, servicing requests, or problems.
Review/analyze real estate appraisals in connection with modifications/amendments.
Make recommendations for modifications/collateral releases to Credit Risk.
Performs supervisory activities, including identifying performance problems and seeking guidance for remedial action; reviewing performance; and participating in interviewing and selecting staff.
Coaches and mentors subordinates, identifies training needs and recommends development programs.
Performs other duties and responsibilities as assigned.
Knowledge of
Fundamental accounting concepts, practices and procedures.
Multi-state Retail loan servicing practices
Basic credit underwriting skills
Skill in
Reviewing and interpreting commercial and retail loan terms and documentation.
Identifying unusual transaction activity, interest accrual discrepancies and regulatory discrepancies.
Preparing spreadsheets and creating formulas.
Preparation of retail loan documents
Operating standard office equipment and using required software applications to produce correspondence, electronic communication and maintain spreadsheets and databases.
Ability to
Plan, assign, monitor, review, evaluate and supervise the work of others.
Coach and mentor others.
Identify training needs and develop subordinates.
Identify and recommend changes to standard procedures when required by specific situations and circumstances.
Identify and recommend solutions to routine loan accounting and loan servicing problems.
Make routine decisions.
Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes.
Communicate effectively, both orally and in writing, with all organizational levels.
Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced, deadline driven, work environment.
Make outbound, and receive inbound, calls on a recorded Automatic Call Distribution (ACD) telephone line
Provide a high level of customer service.
Education
Work Experience
General Experience - 7 to 12 months
Certifications
Travel
Less than 25%
Workstyle
Hybrid
The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position…