Job Description Summary
Job Description
Under very limited direction and with a high level of autonomy, leads critical aspects of the operational support model for Raymond James alternative investment offerings sourced through the Global Equities and Investment Banking (GEIB) channel. Including new product onboarding and launch, client transaction processing, ongoing servicing, issue resolution, control oversight, process enhancement, and, when applicable, termination of investment support. Serves as a senior subject matter expert and escalation resource for Financial Advisors, senior leadership, fund sponsors, internal business partners, and operations associates in resolving complex operational matters.
Partners across multiple business areas to ensure new offerings are launched in a structured and effective manner and that existing products continue to meet client and business needs. Proactively identifies and resolves operational roadblocks, strengthens controls, improves workflows, mentors associates, and leads initiatives designed to reduce risk and enhance the advisor and client experiences.
Essential Duties and Responsibilities
Lead day-to-day operational support for assigned GEIB offerings, ensuring processes are executed accurately and consistently.
Lead onboarding and launches of new GEIB offerings, partnering with multiple business areas and third-party partners to support the optimal advisor and client experience.
Troubleshoot complex issues and resolve operational roadblocks while maintaining regular communication with management and internal business partners to identify, research, escalate, and drive issues to resolution.
Serve as a senior operational subject matter expert for GEIB offerings.
Own and resolve complex inquiries from financial advisors, fund sponsors, senior leadership, internal departments, and team members, providing clear guidance and timely follow-up.
Evaluate opportunities to create efficiencies and improve service while strengthening controls and mitigating risk.
Lead initiatives and partner with technology on process improvement, reporting, workflow automation, and risk mitigation projects.
Oversee core alternative investment activities for GEIB offerings, including subscriptions, suitability, valuations, commissions, redemptions, reconciliations, and other activities as applicable.
Lead suspense, accrual, revenue share, invoice, and other reconciliations as applicable for GEIB-related transactions.
Develop and maintain procedures, controls, training materials, and workflow guidance.
Perform other duties and responsibilities as assigned.
Knowledge of
Alternative investment operations, servicing, and controls.
Alternative investment structures, including hedge funds, private equity, real estate, infrastructure, and others.
Investment concepts, practices, and procedures used in the securities industry.
Securities industry concepts, financial markets, banking, and finance.
Partnership accounting, valuation, NAV, and related reporting controls.
FINRA and SEC requirements applicable to alternative investments.
Advanced Microsoft Office, Excel, Access, and reporting tools such as Tableau and Qlik.
Database and technology concepts and their application to operational processes.
Artificial intelligence and automation tools and their practical use in improving efficiency, strengthening controls, and identifying process-improvement opportunities.
Skill in
Managing complex priorities in a high-volume, deadline-driven environment.
Critical thinking and independent problem solving.
Clear and precise verbal and written communication.
Researching and resolving complex operational issues.
Interpreting policies, regulations, procedures, and fund documentation.
Developing efficient, scalable processes and controls.
Identifying operational risks, trends, and control weaknesses.
Preparing reports, recommendations, and presentations.
Evaluating third-party operational practices and controls.
Ability to
Lead…