Job Description Summary
Under limited supervision, uses extensive knowledge and skills obtained through education and experience to identify and implement opportunities for assigned products including product enhancements, and process improvements with potential for improved client/advisor service, increased operational quality, efficiency, and cost savings. Serves as a subject matter expert on mortgage banking origination, pricing, technology, operations, and general business practices. Operates as a senior individual contributor responsible for product development, implementation, and ongoing product management. Leads complex cross-functional projects and initiatives with significant scope and impact through influence, subject matter expertise, and stakeholder alignment. Works on assignments that are broad and complex in nature requiring originality, judgment, and ingenuity with latitude for unreviewed actions or decisions. Works closely with Mortgage Banking leadership to translate business strategy and priorities into product plans, priorities, and execution roadmaps, ensuring product enhancements address key opportunities and deficiencies. Partners with business development teams to create strategies for product positioning and education. End results are evaluated for achieving goals and objectives.
Job Description
Essential Duties and Responsibilities
Analyzes market, client, advisor, operational, and business needs to define line of business product strategy, product offerings, product positioning, and short- and long-term product plans.
Serves as a general subject matter expert on Mortgage banking origination, pricing, operations, and general business practices.
Collaborates with project teams to represent the product
Leads cross-functional implementation and execution of technology, new products, product enhancements, and process improvements; establishes clear objectives, dependencies, timelines, decision points, and expected outcomes.
Leads updates to procedures, policies, and governance documentation.
Coordinates and governs forms, application, and legal agreement enhancements.
Serves as liaison between Private Client Banking Training and Sales Support on training for new technology, product, and process enhancements.
Leads on-field communication with Sales Support to support product enhancements and launches.
Takes responsibility for all aspects of the life cycle of assigned products, including product development, implementation, positioning, distribution, servicing, ongoing maintenance, and performance, to ensure seamless delivery and alignment with business strategy.
Collaborates with IT and other partners on the assessment, business requirements, testing, and implementation of IT systems and software that support business strategy, process improvements, broker- dealer integration and risk management.
Stays abreast of market, industry, regulatory, client, and competitive trends; independently evaluates product performance and identifies opportunities to improve products and business processes based on data and feedback from the field.
Probes and evaluates complex product, organizational, process, and systems issues; develops reports of findings, alternatives, recommendations, and business cases to support product and project decisions.
Develops business cases and success metrics for product enhancements and strategic initiatives, ensuring measurable business outcomes.
Identifies and manages product-related risks, dependencies, regulatory considerations, and implementation constraints.
Provides regular reporting and recommendations to Mortgage Banking leadership regarding product performance, roadmap priorities, and strategic opportunities.
Evaluates and develops business cases supporting product and process improvements.
Develops and maintains relationships across business units, inclusive of PCG, and communicates product strategies, decisions, and implementation actions in a clear and tailored manner to…