Internal Deadline: 11/02/2026
The position is PT WFH(work from home), 28hrs. Wednesday -Sunday.
W-F - 1pm-6pm
Sat - 8am-4pm
Sun - 8am-12pm
At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home.
RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.
What we’re looking for: Someone responsible for day-to-day analysis and review of various types of fraud cases and transactions to ensure regulatory time frames are met with each case. Someone responsible for minimizing and preventing losses resulting from fraudulent monetary and non-monetary transactions.
What would make you a great fit:
You have an in-depth understanding of Regulation E, Red Flags and the dispute process.
You can interpret data, identify and resolve exceptions and escalate to management when necessary.
You possess well-developed analytical and problem-solving skills and excellent interpersonal, verbal, and written communication skills.
You have a thorough understanding of high-risk behaviors.
You are proficient in applicable computer systems such as Microsoft Word, Excel, PowerPoint, and Outlook.
You can work independently with general supervision in a fast-paced production environment.
You care about your community and have a desire to be involved.
What you’ll do:
Work all channels of fraud, ensuring customer notification and provisional credit (if applicable) are completed within regulatory timelines.
Review fraud cases from multiple fraud software looking for anomalies, fraudulent items or fraudulent patterns and notify appropriate department for resolution.
Complete thorough and accurate documentation associated with actions taken, escalation of significant patterns to management based on risk severity and potential for customer impact.
Interact with various banking business line staff, information security, and customer support groups.
Identify opportunities to take actions to reduce risk.
Utilize appropriate methods and systems to manage accounts and control risk.
What you must have:
Minimum of one year of customer service experience
High school diploma or GED
What might set you apart:
Knowledge of Visa Risk Manager
Experience using MS Access
Previous banking or bookkeeping experience
What you get: A fun, challenging work environment with an emphasis on family, community, and technology. RCB Bank is also committed to ensuring the health and general wellbeing of all employees by providing a wide variety of competitive benefit programs that help you achieve the best fit for your family’s needs, including the following (subject to eligibility):
Medical Plan
Prescription Drug Plan
Teladoc™
Dental Plan
Vision Plan
Flexible Spending Accounts (Healthcare & Dependent Care)
Life and AD&D Insurance
Disability Plans
Life Assistance Plan (EAP)
Multiple Supplemental Plans
Sick Leave
Paid Federal Holidays
Vacation and PTO
401(k)
ESOP
What you can expect: Individuals in this position must be able to perform essential functions and physical demands within these documented working…