At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home.
RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.
What we’re looking for: Someone responsible for providing excellent customer service and promoting Bank products/services while maintaining good relationships with current clients, past clients, and real estate professionals. Responsible for training and providing assistance to new or existing Mortgage Loan Originators.
What would make you a great fit:
You have good interpersonal and communication skills to generate referral business and leads.
You possess extensive knowledge of FHA, FNMA, FHLMC, VA, and Rural Development guidelines.
You possess extensive knowledge of RESPA and MDIA compliance.
You are self-motivated, organized, and skilled at prioritizing tasks.
You enjoy helping people realize their dreams of home ownership.
You care about your community and have a desire to be involved.
What you’ll do:
Generate loans from outside sales calls including, but not limited to real estate companies, builders, relocation companies, and the public.
Meet with prospective borrowers, review and analyze credit and financial information, determine borrower financing objectives, and present appropriate products, programs, and disclosures as required.
Provide training and guidance to newly-hired mortgage loan staff.
What you must have:
High school diploma or GED
NMLS or the ability to obtain NMLS registration
Financial organizational skills and financial information understanding
Minimum of five (5) years’ experience in mortgage lending functions
Customer service experience
Sales experience preferably in the mortgage industry
What might set you apart:
Bachelor’s degree in Finance, Accounting, or Business; or equivalent combination of education and experience
What you get: A fun, challenging work environment with an emphasis on family, community, and technology. RCB Bank is also committed to ensuring the health and general wellbeing of all employees by providing a wide variety of competitive benefit programs that help you achieve the best fit for your family’s needs, including the following (subject to eligibility):
Medical Plan
Prescription Drug Plan
Teladoc™
Dental Plan
Vision Plan
Flexible Spending Accounts (Healthcare & Dependent Care)
Life and AD&D Insurance
Disability Plans
Life Assistance Plan (EAP)
Multiple Supplemental Plans
Sick Leave
Paid Federal Holidays
Vacation and PTO
401(k)
ESOP
What you can expect: Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation:
This position is in an office environment within a climate-controlled facility that can be high-traffic during peak service times. There is frequent use of the telephone, computer and other office equipment associated with this position. Individuals in this position are typically seated at their personal desk for most of the day.
The individual responsible…