Work Location
Orange, California
Work Shift
Day – 08hrs (United States of America)
Why RCH?
At RCH, we strive to be the leading destination of children’s health by providing exceptional and innovative care. We are responsible for the overall health of our community’s pediatric population in our hospitals, clinics, and practices. And because of our breadth of care, your career at RCH can be as diverse and fulfilling as you determine. RCH’s compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals. Apply now to see where your career at RCH can take you.
Environmental Sustainability Statement
Driven by the connection between children's health and a healthy environment, we commit to creating a healthcare model that incorporates environmental sustainability aligned with our mission to protect children's health and patient safety.
Job Summary
Reporting to the leadership of Care Coordination, in collaboration with the VP of Population Health, this position serves as a liaison to connect patients and families to the correct level of service in the healthcare system to ensure optimal health outcomes. Collaborates closely with members of the care team to identify and reduce barriers to care; assist families in locating and accessing resources; and educate families on the importance of accessing care promptly.
Pay Range
Minimum $25.50 Midpoint $25.50 Maximum $26.63
Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.
Experience Minimum Required: 1 year administrative or clerical experience Experience Preferred Desired: 2-3 years administrative or clerical experience in a medical office setting or hospital based environment with patient and family interaction. Knowledge of medical terminology, insurance verification and authorization processes. Education Description: Education Minimum Required: High School diploma or equivalent. experience Education Desired Preferred: Bachelors degree in related field. Training Description: Training Minimum Required: Training Desired Preferred: Special Skills Description: Special Skills Minimum Required: Ability to work effectively under pressure due to changing priorities, interruptions, high/low census, payer demands and discharge planning demands. Excellent interpersonal communication, including conflict resolution, problem solving and negotiation skills. Clinical knowledge of multiple age groups, medical illness and treatment plans according to disease process, diagnosis and anticipated LOS. Strong organizational and time management skills, as evidenced by capacity to multi-task and prioritize Ability to work independently and exercise sound judgment in interactions with physicians, payers, patients and their families. Demonstrates the knowledge and skills necessary to communicate with third party payers to obtain authorization for the appropriate treatment setting for patients requiring medical, psych and chemical dependency treatment. Must be proficient in required competencies upon completion of orientation and maintain annual departmental competency requirements. Ability to work collaboratively regardless of social, economic and cultural backgrounds. Computer skills in using Microsoft Office (Excel, Word, Power Point, Access) Computer knowledge to include skills in using Microsoft Office (Excel, Word, Power Point, Access). Special Skills Desired Preferred: Knowledge of CCS/Medi-Cal regulations and requirements. Knowledge of third party payor requirementsin order to optimize reimbursement Bi-lingual Licensure Description: Licensure Minimum: Licensure Preferred:
Work Environments - Functional Demand:
Medium - High energy level Lift and carry 40-50 lbs. Push/pull +/- 150-200 lbs. (Patients on bed, stretcher) Lateral transfer 150-200 lbs. (ie. Patient) .
Physical Activity Requirements:
Bending, Carry…