- Pay
- $16–17/hr
- Where
- Gainesville, Florida, United States
- Level
- Senior
Rebel Convenience Stores is seeking a motivated and experienced Lead Customer Service Associate to join our dynamic team. In this key role, you will oversee daily store operations, support our customer service associates, and ensure our customers receive the highest level of service.
What You’ll Do:
Lead, mentor, and support the customer service team to deliver exceptional service
Assist with training and development of new and existing employees
Ensure compliance with company policies and procedures, including safety and loss prevention
Manage cash handling operations and oversee accurate transaction processing
Maintain store cleanliness, merchandise presentation, and inventory levels
Handle customer inquiries and resolve issues promptly and effectively
Coordinate with store management to maximize operational efficiency
Perform cashier duties as needed during shifts
Requirements
Minimum of 2 years experience in retail or customer service roles, preferably in convenience stores
Strong leadership and interpersonal skills
Excellent communication and problem-solving abilities
Ability to work flexible hours including weekends and holidays
Reliable, punctual, and able to work independently and as part of a team
Basic math and computer literacy
Authorized to work in the U.S.
High school diploma or equivalent required; additional certifications are a plus
Pay for this position is $16 to $17 per hour
Benefits
Flexible schedules to fit your lifestyle
Paid on-the-job training
Career growth opportunities — we promote from within
A team-oriented and positive workplace culture
Competitive pay and eligibility for benefits ( Full-Time Employees Only )