Community Links Advisor (Liaison and Diversion)
Location: Trafalgar House, Portsmouth
Working Hours: 37 hours per week
Contract Type: Full-time, Permanent
Salary : £25,877.80 - £34,240.03 per annum
Starting Salary: £27.708.00 per annum
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Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the Role
Waythrough is recruiting for a Community Links – Liaison & Diversion (Safeguarding) position within its East Hampshire Enhanced Community Support Team, based at Trafalgar House, Portsmouth. The service works closely with the Hampshire Safeguarding Adults Board and Multi-Agency Safeguarding Hub (MASH) to provide targeted, time-limited support to adults experiencing complex needs and safeguarding concerns. These may include self-neglect, hoarding, homelessness, mental health difficulties, substance misuse, autism, abuse, neglect and exploitation.
The role focuses on providing person-centred support to help individuals improve their wellbeing, maintain their independence and access appropriate specialist services and community resources. You will work collaboratively with safeguarding professionals, social care teams and local organisations to help people overcome barriers, reduce risks and achieve positive outcomes.
What You'll Do
Provide one-to-one, outcome-focused support to adults referred through MASH, responding to identified safeguarding concerns.
Carry out needs assessments, risk assessments and develop individual risk management plans.
Support individuals experiencing complex needs, including mental health difficulties, homelessness, self-neglect, hoarding, substance misuse and exploitation.
Undertake regular home visits and help individuals access specialist services, debt advice, counselling, hoarding interventions and community-based activities.
Build positive, trusting relationships to encourage independence, engagement and positive behavioural change.
Liaise with safeguarding teams, Adult Social Care and external agencies to coordinate appropriate support and interventions.
Maintain accurate and up-to-date case notes, client records and databases.
Prepare for and attend case reviews, social care meetings and multi-agency discussions.
Complete daily recording and contribute to reporting requirements for senior management, MASH teams and commissioners.
Develop and maintain knowledge of local community resources and support services.
Work towards agreed service objectives, targets and outcomes while following safeguarding and organisational procedures.
What We're Looking For
We are looking for someone who is compassionate, approachable and committed to supporting adults with complex needs and vulnerabilities. You should be able to build positive relationships, communicate effectively and respond sensitively to challenging or complex situations.
Essential skills and experience:
Effective communication skills, with the ability to engage with individuals, professionals and external agencies.
Ability to respond compassionately and sensitively to complex safeguarding concerns.
Confidence in motivating, supporting and advocating for people using services.
Ability to work independently, use initiative and contribute…