Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.
Pay Range
£30,000 - £31,500
Job Description
Are you passionate about making a difference and helping others?
Would you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impact?
Then consider the role of a Progression Coach at Reed in Partnership!
This role is office based, but will involve travel across the Cambridge & Peterborough areas.
Who we are:
Reed's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work.
The new Confident Futures programme, funded by the Department for Work and Pensions (DWP), is designed to support Universal Credit claimants with long-term health conditions. It is a voluntary programme focused on helping participants move closer to work by improving confident, wellbeing, skills, stability and readiness for work.
What is the role about?
A Progression Coach is responsible for the attraction, registration and progression of Participants to achieve placements. A Progression Coach will use a variety of techniques including effective diagnosis, individual coaching and training, action planning and Health & Wellbeing Support to provide intensive personal support to a caseload of up to 25 Participants. Progression Coaches will deliver our services both in fixed Reed in Partnership locations, co-location sites and where appropriate within community venues, to ensure our services are accessible to all.
Just some of your day-to-day responsibilities will include:
Attraction & Enlisting
Pitches and sells Reed in Partnership as the partner of choice in Welfare to Work.
Develops own knowledge of Reed in Partnership and the relevant programme in order to enlist Participants.
Builds and maintains relationships with the Job Centre Plus and other relevant Partners through regular telephone contact, visits and newsletters as appropriate to ensure Participants are aware of our services and to allay any concerns they may have with accessing or utilising our services.
Engagement and Diagnosis
Provides a good customer service to Participants including meeting and greeting Participants in a professional way.
Explains our service offering (details of the programme) including ensuring the Participant understands their rights and responsibilities (e.g. complaints & feedback process), whilst registering the Participant in accordance to contractual obligations and eligibility criteria.
Ensure Initial Assessments focus on getting to know the participant, understanding their motivation for joining the programme (if voluntary participation) and exploration of their aspirations and needs.
Identifies and utilises various approaches where appropriate such as visionary goal setting, and applicable financial incentives to sell the benefits of the programme and to adequately diagnose first level barriers.
Participant Progression
Develops and manages Participants job goals using creative techniques and deep level questioning as necessary for the Participants needs, to assist with diagnosis and progression.
Motivates, encourages and empowers Participants, identifying barriers, realistic job goals and social training needs, referring as appropriate to relevant support functions
Collaborate with local and specialist partners to provide wraparound/holistic support…