Who we are:
Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025 , Circular by 2030 , and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal , and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.
We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA . We innovate across categories like accessories , swimwear , and sleepwear , and we reach millions of people with campaigns like this , this and this .
None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.
And starting right now, we want to do all that with you.
The Role:
Assistant Manager, Retail Operations:
The Assistant Manager of Retail Operations reports to the Store Manager and is responsible for executing operational standards in their Reformation store location. The Assistant Manager of Retail Operations will help standardize processes and execute strategies for project management, budget management, and internal reporting. They will roll-up their sleeves to help drive real, sustainable implementation. The Assistant Manager of Retail Operations Manager is a big picture thinker and a hands-on doer; is smart, adaptable, collaborative, and comfortable working with all levels in the store and HQ Leadership. This is a great role for a motivated self-starter looking to gain a deep understanding of a vertically integrated fashion business and managing the challenges that come from a quickly growing company. The ideal person is willing to pitch in anywhere there’s an opportunity--big and small--even if it is outside of the normal job responsibilities.
What You'll Do:
Partners with cross functional teams to ensure execution of applicable policies, procedures, and updates
Implements, maintains and continuously manages suitable tools and metrics to support project effectiveness while aligning with the growing and scaling needs of Reformation
Executes and maintains business processes, best practices, and other documentation
Interfaces regularly with key cross-functional partners to solicit, evaluate and filter feedback to ensure teams’ perspectives and needs are included in decision-making
Develops compelling, insightful recommendations through data, analysis and qualitative learning
Performs ad hoc analysis and business operations reporting
Supports budget management and reporting for store location
Identifies and prioritizes the company’s strategic initiatives and serves as change agent
Partners with Store Manager and Corporate Field Leaders to develop framework for tackling complex business problems, and works to achieve critical business goals
Retail Operations
Continually improve operational systems, processes and policies – support better management reporting, information flow, and organizational planning
Maintain Standard Operating Procedures and supervise all finished goods inventory moves and transfers including allocations/receiving, inventory adjustments, RTVs, damages/defects.
Inventory Control / Loss Prevention
Run variance reports, audits, and support annual physical inventories
Oversee regular inventory counts; monitor and assist with monthly cycle counts and inventory reconciliations in stores
Help teams meet shrink goals by executing Loss Prevention standards, and conducting Loss Prevention awareness training.
People Management/ Training
Maintain a Retail Operations training guide
Provide digital and on-site training as needed to maintain efficient and knowledgeable operations competencies in store
Reporting / Communication
Effectively present…